Sure Signal not working with Sky Broadband

[scottwardle1]

Hi,

Sure Signal not working with Sky Broadband. It's one of the new SS boxes.

Power light comes on, both System and Phone light flashes for a few minutes, then system light just flashes constantly.

My IP address is 90.207.68.33

Can anyone help!

[scottwardle1]

Just to add, I've checked out various posts regarding this issue, i've also checked out the 'help' pages and still cannot find an answer.

[scottwardle1]

what do you have to do to get some help on here!?

[FelixDaHousecat]

if you're hoping for mod interaction then you'll have to wait your turn like everybody else on here

Might be helpful for the mods if you include your VSS serial no

FDH

[scottwardle1]

in fairness to myself, we all shouldn't be on here anyway, if you purchase a product from a store for £50 the last thing we should be doing is having to post questions as to why it won't work.

[FelixDaHousecat]

and as per your VSS Ts&Cs VF can't guarantee a workign VSS on every set up. 

Hundreds of routers + hundreds of ISPs = thousands of reasons why it won't work.

have you tried this - http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

FDH

PS, noticed you still haven't posted your serial number

[henpaul]

Tech team - can you possibly help?  VSS works some times then drops (flashing power + first icon lit; new VSS).  Having read numerous web pages and posts I'm totally confused as to port forwarding or not, MER versus PPPoA, etc.

PLEASE HELP!!!

VSS S/N = 40131969947

speed test:  ping 27ms, download 5.24 mbps, upload 0.66 mbps

ping test:  34ms, jitter 1 ms

IP address 94.9.58.130

network type:  PPPoA

traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  skyrouter.home (192.168.0.1)  0.712 ms  0.425 ms  0.316 ms
 2  * * *
 3  te0-0-0-3.pr0.thlon.ov.easynet.net (89.200.135.184)  25.669 ms  29.222 ms  31.955 ms
 4  te0-2-0-0.er11.thlon.ov.easynet.net (89.200.131.85)  29.016 ms  26.364 ms  24.311 ms
 5  bu4.gr10.telon.uk.easynet.net (89.200.135.145)  27.367 ms  24.834 ms  25.270 ms
 6  amdgw1.arcor-ip.net (195.69.145.123)  31.074 ms  32.876 ms  36.179 ms
 7  188.111.129.25 (188.111.129.25)  42.615 ms  47.338 ms  47.895 ms
 8  85.205.116.6 (85.205.116.6)  54.062 ms  54.119 ms  53.419 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
31  * * *
32  * * *
33  * * *
34  * * *
35  * * *
36  * * *
37  * * *
38  * * *
39  * * *
40  * * *
41  * * *
42  * * *
43  * * *
44  * * *
45  * * *
46  * * *
47  * * *
48  * * *
49  * * *
50  * * *
51  * * *
52  * * *
53  * * *
54  * * *
55  * * *
56  * * *
57  * * *
58  * * *
59  * * *
60  * * *
61  * * *
62  * * *
63  * * *
64  * * *

[Retired-James]

Hi henpaul,

From the tests that you’ve done, everything looks fine.

As it works sometimes it would indicate that there is either a problem with the broadband connection or possibly a fault with the Sure Signal.

Do you notice the drops happening at specific times of the day or is it random?

One way to eliminate a broadband issue would be to connect the Sure Signal to a different connection at a friends or relatives house to see if it still happens.

One other thing that I’d try would be a different Ethernet cable to see if this is causing the problem.

James

[Retired-James]

Hi scottwardle1,

I have just responded to your post in the other thread here.

James