Sure Signal not working

[Boogiebus]

Hi

My sure signal v1 seems to have stopped working. The 3 of 4 lights are on ok, but handsets cannot get a signal. The unit has worked ok for several years. I have tried reset, factory reset and followed the tracert advice with the following results;

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Pete>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms BThomehub.home [192.168.1.254]
2 10 ms 10 ms 10 ms 213.123.80.58
3 10 ms 10 ms 10 ms 213.123.80.161
4 12 ms 12 ms 12 ms 213.1.69.170
5 12 ms 12 ms 11 ms 217.41.168.95
6 12 ms 12 ms 12 ms 217.41.168.109
7 13 ms 12 ms 12 ms 109.159.249.238
8 13 ms 15 ms 16 ms core1-te0-15-0-17.faraday.ukcore.bt.net [109.159
.249.159]
9 12 ms 11 ms 12 ms peer1-xe8-1-0.telehouse.ukcore.bt.net [109.159.2
54.181]
10 16 ms 15 ms 16 ms lndgw2.arcor-ip.net [195.66.224.124]
11 14 ms 13 ms 13 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Any ideas ?

[Retired-James]

Hi Boogiebus,

Everything looks fine on the traceroute but I’d like to check the registration.

So I can do this, please let me know your Sure Signal serial number.

Also, can you try another reset by using this process?

-Hold in the reset button until all lights go solid

-Pull the power lead and the Ethernet cable out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

-Put the Ethernet cable back in.

James

[Boogiebus]

Hi

The serial number is: 21196914168. I performed the reset and again 1st, 2nd and 4th lights achieved solid green but no 3G connection between my phones and the Sure Signal box.

I had 3 conversations with Vodafone tech support over the weekend who tried resync, got me to reset and got me to open up ports on my home hub 4 and then seemed to conclude that the next step was to take the box into a Vodafone shop to test.

Appreciate any help you can give.

[Retired-Kay]

Hi Boogiebus, 

Can you try the Sure Signal at a different location (friend or neighbours?) so we can determine if it's a fault with the device itself?

Let us know how you get on, 

Kay

[Boogiebus]

Hi

I have borrowed another sure signal box and it works fine, so the box must be the problem.

How can I get it repaired ?