Sure Signal not working

[phil7122]

I cannot get my SS v3 to conenct and work - using BT Infinity and Draytek 2850. Unless I turn the firewall comepletely off (!) it cannot conenct and enven if I do disable the firewall, my phne cannot conenct.\

I have read other posts and tried putting the SS in the DMZ/Settign up port fwding/changing the MTU etc.

OPen to suggestions before the thing goes back as NBG....

[BandOfBrothers]

Hi

Welcome to the eForum.


FAQs and help links

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

If no help then you can call Customer Services on 191 or use Live Chat for further official assistance as we as fellow customers cannot access your account.

I hope this is resolved for you.

[ChazzD]

@phil7122

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[phil7122]

Sure Signal: 42151410828

http://www.speedtest.net/my-result/4502475633

http://www.pingtest.net/result/126862451.png

IP Address :81.151.52.216 (DHCP)

The tracert never seems to complete.

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  vigor.router (192.168.0.1)  0.580 ms  0.361 ms  0.347 ms

2  * * *

3  * * *

4  31.55.187.148 (31.55.187.148)  15.918 ms  15.621 ms  15.905 ms

5  195.99.127.174 (195.99.127.174)  16.565 ms  15.140 ms  15.278 ms

6  195.99.127.10 (195.99.127.10)  16.137 ms  16.969 ms  15.965 ms

7  195.99.127.3 (195.99.127.3)  16.239 ms  16.593 ms  16.626 ms

8  lndgw2.arcor-ip.net (195.66.224.124)  19.633 ms  19.614 ms  20.009 ms

9  85.205.0.86 (85.205.0.86)  18.206 ms  17.460 ms  18.137 ms

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

[Jenny]

@phil7122 – Everything you’ve posted looks fine.

What light sequence are you seeing on the Sure Signal?

Has this worked OK previously?

[phil7122]

The LH red light flashes and the right most and next right most are solid orange.

The device has never got to the point it can support a call. I did once get it to the point where the left most light was solid red and the next two from the left were white but it still wasn't visible to my phone. To get to this point I had to completely disable the firewall! I now have the device ina DMZ and still it does not connect....

Do you see conenciton attempts ? I can see it making outbound connecitons in my traffic log.