Sure Signal not working

[jkuk]

Hello,

Please can you work some technical mahic with my sure signal 40121342022.  Its online with the power and signal (?) lights on - but none of the registered phones connect to the unit.

Tried 191 but after and hour on hold I began to doubt that 22:30 was really a busy period and that maybe I would be waiting till morning for some help!

Thanks

[BandOfBrothers]

Hello.

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

General enquiries: Monday to Sunday 8am – 9pm

Live Chat Option is found in the 'Contact Us' Link at the foot of the forum page. Please use a Computer to use this service. You may need to leave the Live Chat window page open a short time for Live Chat to initialise and for an Agent to become available.

Live Chat - Also if your using a Smartphone or Tablet it sometimes does not open the Chat Window so if your phone / tablet allows it try requesting the Desktop Site, or Please try using a Pc or Mac to use this service. You may need to leave the Live Chat page open a short time for Live Chat to initialise. By using Live Chat you can also keep the chat logs.

[ChazzD]

@jkuk

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[jkuk]

Hello,

Followed troubleshooter a nd re-booted suresignal.  Still not working properly, so here are the details requested:

Speed:

16.9 Mb Download & 9.4 upload

Ping:

http://www.pingtest.net/result/128630247.png

IP

2.30.197.19

Traceroute

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 8 ms 6 ms 6 ms BrightBox.ee [192.168.1.1]
2 22 ms 22 ms 22 ms 213.1.112.132
3 24 ms 24 ms 22 ms 213.1.116.14
4 157 ms 29 ms 29 ms 213.121.98.22
5 36 ms 28 ms 32 ms 87.237.20.128
6 31 ms 30 ms 28 ms 80.157.131.29
7 28 ms 27 ms 30 ms 87.190.232.58
8 29 ms 26 ms 26 ms ae22-xcr1.lns.cw.net [195.2.30.61]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Serial Number:

40121342022

[ChazzD]

@jkuk

Thanks for getting back to us with this information. I've checked your IP address and serial number and can't see any issues with these on our end. 

Please try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.

It's also worth trying another Ethernet cable so we can rule out the connection as the problem.