Sure Signal not working

[mapky22]

Hi,

Sure signals not working again, have tried a resync here, please can someone take a look and advise, details are below,

Cheers

Speed test: Download 12 Mb

External IP: 86.162.66.174

Traceroute:

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     2 ms     2 ms    <1 ms  homeportal [192.168.1.254]  

2     3 ms    28 ms    24 ms  217.32.141.131

  3   118 ms    53 ms    62 ms  217.32.141.190  

4    30 ms    33 ms    30 ms  213.120.161.74  

5    31 ms    33 ms    31 ms  31.55.164.247

  6    28 ms    33 ms    31 ms  31.55.164.109

  7    36 ms    30 ms    35 ms  acc2-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159. 248.242]

  8    38 ms    37 ms    38 ms  core2-te0-3-0-14.ealing.ukcore.bt.net [109.159.2 48.154]

  9    38 ms    37 ms    94 ms  peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2 54.211]

 10    43 ms    37 ms    34 ms  lndgw2.arcor-ip.net [195.66.224.124]  

11    39 ms    37 ms    38 ms  85.205.116.2

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

Sure signal serial num: 21196919472

[DavidPennant]

I have followed all the online advice, tried to call 191 and it didn't connect, got cut off an online chat having been on it for ages and only going through all the same procedures i had previously done!! I have a v3, red light steady, next two white lights on, no 3g signal on any device!! Very frustrating.

[Retired-Ian_]

Hi DavidPennant,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Ian

[andybt]

I have not been able to connect to my sure sgnal for about a month. The power light is on and the first light is flashing. This has been the case the whole period it hasn't worked. I have tried resetting but with no positive outcome. Details below:

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 1 ms <1 ms <1 ms VIGOR [192.168.1.1]
2 91 ms 37 ms 35 ms 213.1.172.250
3 499 ms 763 ms 211 ms 213.1.173.145
4 519 ms 518 ms 36 ms 213.1.69.210
5 36 ms 36 ms 36 ms 217.41.168.63
6 37 ms 37 ms 38 ms 217.41.168.107
7 37 ms 37 ms 36 ms acc1-te0-0-0-20.l-far.21cn-ipp.bt.net [109.159.249.92]
8 37 ms 37 ms 36 ms core4-te0-9-0-19.faraday.ukcore.bt.net [109.159.249.15]
9 37 ms 37 ms 37 ms peer1-xe0-0-0.faraday.ukcore.bt.net [213.121.193.161]
10 40 ms 42 ms 43 ms lndgw2.arcor-ip.net [195.66.224.124]
11 38 ms 37 ms 37 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Speedtest results. Ping 54ms Down 6.05 Mbps Up 0.31 Mbps

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/128752459.png[/IMG][/URL]

IP Address: 86.138.146.175

Sure Signal serial number: 4012103896

Can you please try a resync from your end. 

Thanks

Amdy

[Retired-Sarah]

@andybt Apologies the Sure Signal serial number you’ve provided us is showing as invalid.

Please can you reconfirm and we’ll be happy to check up on this for you?

The tracing route that you’ve provided is showing some issues which you’ll need to speak with your Internet service provider (ISP) about.

[andybt]

Sorry for the delay Sarah. I've just seen your post. I have a second Sure signal which I bought home from work and it worked perfectly... until a couple of days ago and I now have a flashing light (Number 2). This is the same on both Sure Signals.

They are version 2 and the serial numbers for both are:

40121013896 (Model 9361 Home Cell V2-V)

40121442830 (Model 9361 Home cell V2-V)

My current ip address: 86.133.120.205

Current Trace:

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Andy>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms VIGOR [192.168.1.1]
2 28 ms 62 ms 32 ms 213.123.107.58
3 27 ms 27 ms 82 ms 217.32.98.161
4 813 ms 436 ms 414 ms 213.1.69.150
5 725 ms 497 ms 850 ms 217.41.168.102
6 63 ms 30 ms 29 ms 217.41.168.57
7 28 ms 29 ms 30 ms 217.41.168.107
8 29 ms 28 ms 28 ms acc1-te0-4-0-9.l-far.21cn-ipp.bt.net [109.159.255.192]
9 30 ms 31 ms 45 ms core4-te0-10-0-18.faraday.ukcore.bt.net [109.159.249.9]
10 30 ms 29 ms 29 ms peer1-xe1-0-0.faraday.ukcore.bt.net [213.121.193.165]
11 31 ms 33 ms 30 ms lndgw2.arcor-ip.net [195.66.224.124]
12 30 ms 30 ms 29 ms 85.205.0.93
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Speedtest: Ping. 29ms Download 5Mbps Upload 0.27Mbps

Andy

[Retired-Laura]

@andybt - 40121442830 – We can see this last connected to the Vodafone network on 13 September as did the other Vodafone Sure Signal 40121013896.

When you’re trying to use the devices, are you trying to use them at the same time and do they work at different locations?

[andybt]

HI,

No not at the same time. The other device stopped working at work so I bought it home and it worked fine for a bit then stopped working.

I ahven't tried them at a different place as this is where I need to use one 🙂 They would possibly have both connected as I tried one then swapped to the other.

Can you try a resync at your end and see if that helps. (I have had this done in the past when I've had issues previously).

Andy

[Retired-Wayne]

@andybt

I’ve done this for you now.

[andybt]

Thanks for that Wayne. I have reset the box and plugged it back in again so we'll see what happens. At present I still have the power light on and the first light flashing.....

[andybt]

HI,

I've left the Suresignal to its own devces for two days now and I still have the power light on and the next light flashing. Any other siggestions to get this working.m This particular box hasn't worked for three months or more now which is a real pain. Can you force a software update from your end to see if that sorts it?

Andy