Sure Signal not working

[mapky22]

Hi,

Sure signals not working again, have tried a resync here, please can someone take a look and advise, details are below,

Cheers

Speed test: Download 12 Mb

External IP: 86.162.66.174

Traceroute:

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     2 ms     2 ms    <1 ms  homeportal [192.168.1.254]  

2     3 ms    28 ms    24 ms  217.32.141.131

  3   118 ms    53 ms    62 ms  217.32.141.190  

4    30 ms    33 ms    30 ms  213.120.161.74  

5    31 ms    33 ms    31 ms  31.55.164.247

  6    28 ms    33 ms    31 ms  31.55.164.109

  7    36 ms    30 ms    35 ms  acc2-10GigE-0-3-0-3.bm.21cn-ipp.bt.net [109.159. 248.242]

  8    38 ms    37 ms    38 ms  core2-te0-3-0-14.ealing.ukcore.bt.net [109.159.2 48.154]

  9    38 ms    37 ms    94 ms  peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2 54.211]

 10    43 ms    37 ms    34 ms  lndgw2.arcor-ip.net [195.66.224.124]  

11    39 ms    37 ms    38 ms  85.205.116.2

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

Sure signal serial num: 21196919472

[Sukhi]

@andybt

Please test the Sure Signal at a different location. If the issue still persists then it may be faulty. I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.