Sure Signal stopped working after Sim Changed

[julianrangeley]

Hi Vodafone Support

I recently purchased a smart phone and visited a Vodafone store who inserted a micro SIM and transfered the phone number and PAYG credit onto the new SIM. After a few hours the old phone SIM was disabled, but the new phone did not work on the mobile network. A chat with the support team sorted this out and the phone now operates on the Vodafone network. I also use a Sure Signal around the home which worked fine on the old phone (and still shows a full signal) but the new phone sees no signal. Looking on the forum it appars this is common problem and one solution may be to de-register the SS and re-register. I am reluctant to do this as it took me a long time to configure the SS originally and required several calls to Vodafone to resolve the problems. Is it possible for Vodafone to "refresh" the SS without loosing all the stored numbers and account details.

The serial number of the SS is:41113730174

Hope you can help!

Julian 

[cineriv]

Hi Julian,

If you are the owner of the SS, you are right in assuming that you will have to deregister then reregister the SS.

However, the Tech Team have no access to you account,.

The best way to achieve this is to go to Live Chat who will help you on this.

http://www.vodafone.co.uk/contact-us/index.htm

you will find the Live Chat link towards the bottom of the page. They do get quite busy at times so just wait on that page and it will tell you when Live chat is available.

Regards,

Mike.

[julianrangeley]

Hi Mike

Thanks for the reply. I have chated with the support team and they have advised I need to de-register and re-register. I was just hopng you may be able to do something else. I have seen other posts where people have submitted the SS serial number and the unit has then been re-set and the problem solved. When I first set up the SS and was having problems I called tech support and they carried out some work remotely and that solved the problem.

Regards

Julian

[cineriv]

That does seem odd, unless the Tech support have finished for the day.

The only other way that I can suggest is phoning them on 191 (mobile) or 03333 040 191 (landline).

Regards,

Mike.