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Solution

Sure Signal stopped working last week, steady power light

CharlesMi
2: Seeker
2: Seeker

My Sure Signal was working fine until last week, now it just shows a steady green power light.

 

I've reset both router (BT Homehub 2) and Sure Signal to no effect.

 

Here are my test resuts, could you please check them out?

 

thanks

 

Download 3.84 Mb/s

Upload 0.38Mb/s

Ping 89ms

Jitter 16ms

 

External IP 86.132.114.236

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  87.984 ms  95.060 ms  99.570 ms

 2  217.47.19.122 (217.47.19.122)  30.985 ms  30.759 ms  31.595 ms

 3  217.47.19.161 (217.47.19.161)  31.256 ms  30.200 ms  30.951 ms

 4  213.1.69.118 (213.1.69.118)  31.636 ms  31.314 ms  31.969 ms

 5  217.41.169.102 (217.41.169.102)  35.995 ms  31.477 ms  31.742 ms

 6  217.41.169.183 (217.41.169.183)  31.116 ms  30.356 ms  31.985 ms

 7  217.41.169.107 (217.41.169.107)  31.093 ms  31.797 ms  30.487 ms

 8  acc1-10gige-3-2-0.sf.21cn-ipp.bt.net (109.159.251.89)  40.387 ms

    109.159.251.85 (109.159.251.85)  32.774 ms

    acc1-10gige-9-3-0.sf.21cn-ipp.bt.net (109.159.251.95)  37.937 ms

 9  core1-te0-4-0-2.ealing.ukcore.bt.net (109.159.251.1)  42.180 ms

    core2-te-0-2-0-1.ilford.ukcore.bt.net (109.159.251.19)  42.599 ms

    core2-te0-12-0-6.ilford.ukcore.bt.net (109.159.251.7)  41.971 ms

10  peer1-xe0-0-0.telehouse.ukcore.bt.net (109.159.254.96)  36.684 ms  39.305 ms

    peer1-xe3-1-1.telehouse.ukcore.bt.net (109.159.254.217)  39.671 ms

11  lndgw2.arcor-ip.net (195.66.224.124)  38.420 ms  55.294 ms  40.429 ms

12  85.205.116.2 (85.205.116.2)  37.966 ms  39.165 ms  39.651 ms

13  * * *

14  * * *

 

Sure Signal serial no 21230690691

 

 

1 ACCEPTED SOLUTION

Working fine now, James, thanks

View solution in original position

2 REPLIES 2

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi CharlesMi,

 

I have taken a look at your Sure Signal and can see that it did update yesterday and should now be working.

 

Can you confirm if you are still experiencing an issue with your Sure Signal?

 

James

Working fine now, James, thanks