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Sure Signal stopped working

VickiN
2: Seeker
2: Seeker

Hi, 

 

I have a Sure Signal Version 1 and it has decided to stop working.  It has been working fine since I first got it well over a year ago (can't remember exactly when I got it, but it has been a long time).  This is a real nuisance as I get no Vodafone coverage at home!!

 

It stopped working a couple of weeks ago and despite speaking to Vodafone and resetting it several times, as well as de-registering and re-registering also, still no joy. 

 

The lights on the back by the ethernet cable are steady yellow and steady or flashing orange.

 

Sometimes I have no lights, sometimes just the power light and sometimes lights 1 & 2 with 4 flashing.

 

I use a BT HomeHub 3.

 

My S/S is a Sagem and the Serial Number is 21230683613.

 

I hope you can help me.  I am having to use my landline all the time to call other mobiles and it is costing me a fortune!  As a household, we spend about £60 a month for calls we are unable to use!!!!  We nly chose Vodafone because of the Sure Signal, depsite having to pay for it!

 

I look forward to hearing from you. 

 

Many thanks. 

81 REPLIES 81

You need an upload speed of 1.5mbps for SS3 according to your techies.

aleks_14
2: Seeker
2: Seeker
Sorry to be dense but why should this have happened now? I have been using Sure Signal for over 3 years with no problem.