I have just purchased a Sure Signal device and installed it. The lights are displayed as discussed in the installation document but it does not boost my signal. I have read the post below and it appears this is an ongoing issue. I have tried all of the tests below but it still doesn’t work. I have rang Vodafone 3 times and due to a poor signal and hence the Sure Signal device I cannot be put on hold for any period of time before the phone cuts out. This is extremely frustrating can you help.
Advice off forum
The first thing to do would be to take a look at our troubleshooting guides where you will find all of the information needed in regards to different router setups and port forwarding.
Also, can I ask if this is set up on a corporate network using your own firewalls? If yes then it is possible that the firewalls are preventing a VPN connection from being made by the Sure Signal.
Once you have gone through all of the troubleshooting steps and if you are still experiencing connection issue please post the following details below;
How is the Sure Signal connected in relation to the BT infinity connection?
What router are you using?
What are the results of a speed test?
What are the results of a ping test?
What are the results of a traceroute?
What is your Sure Signal serial number?
VSS Traceroute command
- On a PC :
- Click on Start and select Run
- Type CMD into the Run box and press enter/click ok
- A black box will appear.
- In this box type tracert 212.183.133.177 press Enter
- Paste the output of this command into your reply.
In regards to cancelling the agreement, can I ask how long you have had the connection?
If you are still within 7 days then we can arrange for the handsets to be returned and the PAC generated however if outside of the initial 7 days then an early termination fee would apply.
If you can let me know the above I know that we can get your Sure Isgnal up and running for you.
VSS Trace route command
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Catherine>TRACERT
Usage: tracert [-d] [-h maximum_hops] [-j host-list] [-w timeout]
[-R] [-S srcaddr] [-4] [-6] target_name
Options:
-d Do not resolve addresses to hostnames.
-h maximum_hops Maximum number of hops to search for target.
-j host-list Loose source route along host-list (IPv4-only).
-w timeout Wait timeout milliseconds for each reply.
-R Trace round-trip path (IPv6-only).
-S srcaddr Source address to use (IPv6-only).
-4 Force using IPv4.
-6 Force using IPv6.
C:\Users\Catherine>TRACERT 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 6 ms 7 ms 5 ms 172.16.17.7
3 * * * Request timed out.
4 6 ms 6 ms 8 ms 213.120.158.141
5 8 ms 8 ms 7 ms 212.140.235.242
6 8 ms 9 ms 8 ms 213.120.180.175
7 10 ms 11 ms 8 ms 217.41.169.109
8 14 ms 9 ms 9 ms acc2-10GigE-3-2-0.sf.21cn-ipp.bt.net [109.159.25
1.217]
9 15 ms 15 ms 15 ms core1-te-0-13-0-12.ealing.ukcore.bt.net [109.159
.251.169]
10 22 ms 16 ms 16 ms peer2-xe0-0-0.telehouse.ukcore.bt.net [109.159.2
54.102]
11 16 ms 16 ms 16 ms t2c3-xe-1-2-0-0.uk-lon1.eu.bt.net [166.49.211.18
4]
12 15 ms 15 ms 15 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 *
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