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PeeG · ‎20-10-2015

I upgraded a couple of months ago and the Sure Signal stopped working. It was re-registered at the time but has never allowed me to register with the new phone, despite the number being the same.

Speed Test

Ping 51ms

Download 16.45 Mbps

Upload 0.92 Mbps

Ping Test

Ping 42ms

Jitter 36ms

IP Address

84.92.122.128

Trace Route

C:\Users\Seniors>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 4 ms 3 ms 15 ms www.routerlogin.com [192.168.0.1]
2 42 ms 18 ms 18 ms 205.core.plus.net [195.166.130.205]
3 70 ms 19 ms 19 ms irb.12.ptw-cr01.plus.net [84.93.249.33]
4 80 ms 23 ms 23 ms ldngw1.arcor-ip.net [195.66.224.209]
5 72 ms 21 ms 22 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
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20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal number

40114633692

thanks

Retired-EricChe · ‎23-10-2015

@PeeG

We've resynchronised your Sure Signal against the network at our side. This can take up to 24 hours to fully process and during this time the Sure Signal may reboot and the lights may flash on and off.

Once 24 hours has passed, please reboot your phone to refresh the connection. If the issues still persist after this time, let us know and we'll look further into this for you.

View solution in original position

T_Scarface_M · ‎21-10-2015

Hi there,

It seems like you might need to call Customer service via 191 or Live Chat through website as they will have to manually go into your account and correct the sure signal details.

Hope this helps.

Retired-EricChe · ‎23-10-2015

@PeeG

We've resynchronised your Sure Signal against the network at our side. This can take up to 24 hours to fully process and during this time the Sure Signal may reboot and the lights may flash on and off.

Once 24 hours has passed, please reboot your phone to refresh the connection. If the issues still persist after this time, let us know and we'll look further into this for you.

bbutcher · ‎23-11-2015

Hi

I too have this issue. I changed my sim and deregistered the sure signal and have reset many times but I still have the signal and mobile light flashing constantly since Friday. I have restarted my router and my speed seems fine. I have called Vodafone who said I am re registered and they would reset it their end and to wait 6 hours. I did that. Another phone call and I have to reset again and wait 24 hours. Have done this and its still not working. Everything was working fine until I had to do a reset. I can't add numbers onto my sure signal either I get an error message saying we're working hard to fix the issue, so please try later 500,1024. I am now currently trying the box around my neighbours house and its nearly been 24 hours and both lights are still flashing.

I keep updating this by the way as I am getting no replies!

The tests I've done:

Ping: 46ms

Download: 5.73mbps

Upload: 0.36mbps

http://www.speedtest.net/my-result/4856663099

Serial no 40112856105

ISP 86.137.75.39

Traceroute

traceroute to 212.183.133.181 (212.183.133.181), 64 hops max, 52 byte packets

1 192.168.1.254 (192.168.1.254) 42.479 ms 1.032 ms 0.992 ms

2 217.32.99.186 (217.32.99.186) 26.958 ms 28.076 ms 27.690 ms

3 217.32.99.193 (217.32.99.193) 26.950 ms 28.552 ms 27.707 ms

4 213.1.69.126 (213.1.69.126) 33.211 ms 34.285 ms 33.686 ms

5 217.41.169.103 (217.41.169.103) 33.169 ms 34.272 ms 33.451 ms

6 217.41.169.245 (217.41.169.245) 34.208 ms 34.520 ms 33.949 ms

7 213.120.179.83 (213.120.179.83) 34.186 ms 34.594 ms 34.186 ms

8 acc2-xe-2-1-2.sf.21cn-ipp.bt.net (109.159.255.225) 32.466 ms

acc2-10gige-9-3-0.sf.21cn-ipp.bt.net (109.159.251.223) 33.795 ms

acc2-10gige-11-3-0.sf.21cn-ipp.bt.net (109.159.251.227) 33.428 ms

9 core1-te0-2-2-0.ilford.ukcore.bt.net (109.159.251.145) 44.231 ms

core2-te-0-4-0-16.ilford.ukcore.bt.net (109.159.251.47) 43.019 ms

core1-te-0-4-0-17.ilford.ukcore.bt.net (109.159.251.53) 40.007 ms

10 peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.134) 50.986 ms

peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112) 40.793 ms

peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.134) 40.446 ms

11 lndgw2.arcor-ip.net (195.66.224.124) 45.942 ms 47.179 ms 43.693 ms

12 85.205.0.86 (85.205.0.86) 41.979 ms 43.374 ms 40.940 ms

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bbutcher · ‎27-11-2015

Hi

I too have this issue. I changed my sim and deregistered the sure signal and have reset many times but I still have the signal and mobile light flashing constantly since Friday. I have restarted my router and my speed seems fine. I have called Vodafone who said I am re registered and they would reset it their end and to wait 6 hours. I did that. Another phone call and I have to reset again and wait 24 hours. Have done this and its still not working. Everything was working fine until I had to do a reset. I can't add numbers onto my sure signal either I get an error message saying we're working hard to fix the issue, so please try later 500,1024. I am now currently trying the box around my neighbours house and its nearly been 24 hours and both lights are still flashing.

I called Vodafone again this morning and spoke to a very unprofessional man who told me the box was no good without knowing any of my tests and suggested I used it on the Christmas tree. Not happy with this unprofessional response.

PS I did join in on another thread but didn't get any replies.