Sure Signal v2 only power light on

[callowsean]

Only the power light is on my sure signal.

My IP address is: 151.225.40.146

Serial Number: 40113312512

I've got a iMac and Sky fibre broadband

Many thanks

[Jenny]

Hi @callowsean

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

The results of a traceroute. 

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

[callowsean]

Hi Jenny how do I do it on a Mac?

[Retired-Laura]

Hi @callowsean

To preform this on a MAC follow these steps - 

1. Launch Network Utility. ...
2. Click Traceroute.
3. Enter the domain name for which you want to perform a traceroute: ...
4. Click Trace.
5. Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.
6. Paste the text into a text editor (TextEdit, etc.) and save the file.

Thanks,

Laura 

[callowsean]

Thanks -

my speedtest is:

Download - 23.26Mbps

Upload - 6.28Mbps

Ping test is:

Ping - 33ms

Jitter - 1ms

Unable to test for packet loss

Line quality B*

Here is my traceroute:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
 1  skyrouter (192.168.0.1)  129.455 ms  1.266 ms  0.919 ms
 2  * * *
 3  ip-84-38-37-200.easynet.co.uk (84.38.37.200)  24.667 ms  11.307 ms
    ip-84-38-37-202.easynet.co.uk (84.38.37.202)  11.908 ms
 4  lndgw2.arcor-ip.net (195.66.224.124)  13.320 ms  65.417 ms  12.589 ms
 5  85.205.0.86 (85.205.0.86)  11.048 ms  11.461 ms  11.180 ms
 6  * * *
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[Retired-Rodney]

Hi @callowsean

So we can check if it's a problem with your Sure Signal, please test your SS in a different location.

Thanks,

Rodney 

[callowsean]

How could I connect it to the router if I move the sure signal?

[cineriv]

Hi,

Rodney means take the Sure Signal to a friend or neighbour and test it on their router to see if it will connect. It doesn't have to be the same service provider.

Regards.