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Solution

Sure Signal v3 Check required please

scaramanga207
3: Seeker
3: Seeker

Hi, Can you take a look at my suresignal connection please?

I have a v3 suresignal with the red power light on, internet and in service are solid..

Speed Test

Download speed - 181.16 Mbps

Upload speed- 21.32 Mbps

Ping - 12ms

IP Address - 2a00:23c5:8ad1:7600:a11f:14df:da7e:f6f6

Sure Signal Serial Number - 42163168521

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     3 ms    <1 ms  bthub [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     8 ms     9 ms     9 ms  31.55.186.176
  5    10 ms     9 ms    10 ms  core3-hu0-6-0-1.faraday.ukcore.bt.net [195.99.127.192]
  6    10 ms    10 ms    10 ms  213.121.193.191
  7     9 ms     9 ms     9 ms  t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
  8    10 ms    10 ms    10 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\neil>ping 212.183.133.177

Pinging 212.183.133.177 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.183.133.177:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

 

Thank you.

1 REPLY 1

Colleen
Moderator (Retired)
Moderator (Retired)

@scaramanga207 The light sequence you've provided, suggests that the numbers aren't connected to the Sure Signal.
Please can you double check that they've definitely been added - you can do this on My Vodafone
Let us know how you get on 😊 Once this is done we can check everything is set up correctly for you.