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29-09-2017 06:51 PM
Hi, Can you take a look at my suresignal connection please?
I have a v3 suresignal with the red power light on, internet and in service are solid..
Speed Test
Download speed - 181.16 Mbps
Upload speed- 21.32 Mbps
Ping - 12ms
IP Address - 2a00:23c5:8ad1:7600:a11f:14df:da7e:f6f6
Sure Signal Serial Number - 42163168521
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms 3 ms <1 ms bthub [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 8 ms 9 ms 9 ms 31.55.186.176
5 10 ms 9 ms 10 ms core3-hu0-6-0-1.faraday.ukcore.bt.net [195.99.127.192]
6 10 ms 10 ms 10 ms 213.121.193.191
7 9 ms 9 ms 9 ms t2c3-et-7-3-0-0.uk-lon1.eu.bt.net [166.49.211.230]
8 10 ms 10 ms 10 ms 166-49-211-254.eu.bt.net [166.49.211.254]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\neil>ping 212.183.133.177
Pinging 212.183.133.177 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.183.133.177:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Thank you.
03-10-2017 02:16 PM
@scaramanga207 The light sequence you've provided, suggests that the numbers aren't connected to the Sure Signal.
Please can you double check that they've definitely been added - you can do this on My Vodafone.
Let us know how you get on 😊 Once this is done we can check everything is set up correctly for you.