Sure Signal v3 & Sky Hub

[rezbici]

my ip is: 90.205.91.174 and my post code is SO14 3BB

can you please help me with my sure signal? since i swaped the internet from BT to Sky, VSS is not working. I have the red color and first 2 white color as a solid colour. just no signal for phone.

Regards, Cezar.

[Retired-EricChe]

@rezbici

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.