Sure Signal v3 no longer working

[stevenhunter]

Sure Signal; v3 serial 40132120482 suddenly stopped working after working correctly for one month.  Solid red power light, slow flashing internet light for several days.  Reset procedure does nothing.  No changes to broadband connection.  Using BT HomeHub 2.0A, with port forwarding configured, nothing has changed here either.  £100 white elephant?  Help!

[stevenhunter]

Hello,

This Suresignal is failing to connect again.  There have been no recent changes to the home network and it was until recently working correctly.

WAN IP: 80.229.XXX.XXX (Static)

Download speed 3.02 Mbps

Upload speed 0.38 Mbps

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.0.1]
2 34 ms 84 ms 40 ms lo0-central10.ptw-ag03.plus.net [195.166.128.197
]
3 33 ms 36 ms 44 ms link-a-central10.ptw-gw01.plus.net [212.159.2.15
2]
4 33 ms 45 ms 33 ms xe-4-3-0.ptw-cr01.plus.net [212.159.0.244]
5 51 ms 46 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
6 35 ms 684 ms 48 ms 85.205.0.86
7 * *

I have tried de-registering/re-registering, numerous factory resets etc. to no avail.

Could someone please help with this?  Perhaps a resync on server side is required?

[vodauser10001]

It is a known problem on plusnet fibre and adsl http://community.plus.net/forum/index.php/topic,135002.0.html 

Ian

[ballogie]

which they have yet to fix.

Needs a sticky

If your isp is plusnet, then they have a problem and are working on it

[Phil]

Hi everyone, 

We've had it confirmed this is now resolved.  

Let us know if you're still experiencing issues. 

Thanks, 

Phil