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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 74223 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229937 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 204323 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

VSS - Power Light On - Internet Flashing

Hi, I have had a new VSS send after my old one went in for replacement. But this one is not working also. The Power light is on and the internet light is flashing. Tracert, PING & speedtest details are as below PING - 24msJitter - 24msDown - 12.3Mbps...

No service

Bought a new iPhone 6 plus on contract today and when I turned it on in the shop it said no service, the sales advisor assured me that it was because there was no mobile signal in the shop, when I got home it was still saying no service rang up 3 tim...

Resolved! SMS not sending on iPhone 4s

I've swapped my sim from a 3s to a 4s everything works except sending SMS. Phone has been rebooted, message centre number is correct. Any ideas

Cancelling contract

How much am i going to be ROBBED of to cancel THIS RUBBISH contract? as the network is RUBBISH and i really dont know what im paying for?? (as my dial up internet in 2003 was better than this Garbage Vodaphone is offering).. i have already been robbe...

Sure Signal v2 no incoming calls

When I call my phone it just says "this persons phone is unavailable" although I can make calls with the sure signal I cannot receive them? Sure Signal Serial 40113819367IP address 82.40.4.42http://www.speedtest.net/my-result/3992363905http://www.pin...

Garny by 4: Newbie
  • 20916 Views
  • 3 replies
  • 0 thanks

Sure Signal in repair since August 2014!

My Suresignal has been in for repair since August this year. I have made over 14 calls to customer service, visited my local Vodafone store 12 times and had over 22 Vodafone chat sessions. No one will refund me, no one will tell me why I have not rec...

Pinetree by 2: Seeker
  • 21054 Views
  • 8 replies
  • 0 thanks

SureSignal 1 Not Connecting since switching off and on

Hi, Suresignal V1 had been working fine, the had to power it off to move plugs/wires on boxing day, now it wont connect/startup properly. The Power light comes on full, then the @ light flashes for a while then stays on full, then the 'tick' light fl...

Proof Of Usage

Hi, I need a Proof of Usage for an insurance claim please and have been told to contact the Tech Team. Can anyone help with this please?  

Resolved! 3 way calling

I have recently got an IPhone 5S and I would like to be able to use 3 way calling on the phone as it stats on the Vodafone website that this feature is available to all customers so please could someone add this to my account?

Note 4 & S View Wireless Case

Is there a setting to allow me to receive calls please when I have the S View case closed and its on the charger. The tech is awesome but having all my calls diverted to voicemail sucks. Had the Note 4 a week and its the best Samsung I've ever had. (...

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