Sure Signal v3 stopped working

[billplumtree]

 
The issue you’re experiencing:  Sure signal not working with phone
 What light sequence you're seeing: Power light solid red, next 2 lights solid white, last light off
Your speed test results from here. Ping: 22ms  D/l: 56Mbps  U/l: 18 Mbps
Your external IP address from here.  86.162.206.233
Your Sure Signal serial number: 42164498745
The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops
  1     1 ms    <1 ms    <1 ms  bthub [192.168.1.254]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    13 ms    13 ms    13 ms  31.55.185.180
  5    14 ms    13 ms    13 ms  195.99.127.118
  6    21 ms    15 ms    15 ms  peer6-hu0-1-0-1.telehouse.ukcore.bt.net [195.99.127.25]
  7    15 ms    15 ms    15 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]
  8    15 ms    15 ms    19 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
  (remainder all timed out)

No changes, was working one day and not the next.  Same phone, no reboots or changes.  Tried resetting the sure signal & restarting phone without success.

Help?!

[billplumtree]

* tumbleweed blows past *

Anyone?

[Gemma]

Hi @billplumtree - I’m sorry for the delay in us reaching your post.

With the light sequence you’re getting, we need to make sure your number is still registered ok to your Sure Signal.

So we can access your account and verify security, please contact us through Live Chat.

[billplumtree]

Fair do's:  now sorted after a live chat with tech support, who "just need to fix a few things" to reset my Sure Signal at their end.

Thanks for your help

- Bill -

[Jenny]

@billplumtree - I’m pleased this is now sorted.

Please get back to us if you need any further help.