Sure Signal version 1 does it need firmware update?

[AndroidFamily]

Sure Signal stopped working about a week ago and have reset it and followed instructions for trouble shooting. It has been mentioned that the firmware update has not been pushed to all users and maybe that is the issue. Here are all the details asked for by tech guys. Would really appreciate help sorting it out. Thanks.

Your speed test results: http://www.speedtest.net/my-result/3906677025

Your ping test results: http://www.pingtest.net/result/110537836.png

Your external IP address: 94.13.154.39

The results of a traceroute:

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Jason>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1     1 ms     2 ms     1 ms SkyRouter.Home [192.168.0.1]

2     *       *       *     Request timed out.

3   21 ms   17 ms   30 ms 0278095a.bb.sky.com [2.120.9.90]

4   20 ms   18 ms   21 ms lndgw2.arcor-ip.net [195.66.224.124]

5   17 ms   16 ms   17 ms 85.205.0.86

6     *       *       *     Request timed out.

7     *       *       *     Request timed out.

8     *       *       *    Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *    Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *   Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

C:\Users\Jason>

Your Sure Signal serial number: 21223147717

[Kdubb7]

Hi Vodafone Tech team, can you tell me if my suresigna requires a firmware update push? My suresignal does not seem to be giving me a signl like it used to. Details of trace below:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Home>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    84 ms    99 ms    98 ms  dsldevice.lan [192.168.1.254]
  2   103 ms    14 ms    11 ms  lo0.10.central10.pcl-bng02.plus.net [195.166.130
.151]
  3    15 ms    11 ms    11 ms  irb.10.PCL-CR01.plus.net [84.93.249.81]
  4    12 ms    13 ms    13 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5    15 ms    17 ms    13 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    14 ms    13 ms    14 ms  85.205.0.86
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Home>

[Retired-Laura]

@Kdubb7 - Welcome to the eForum.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

We'll be able to take a look into this further once we have this information.

[Kdubb7]

Hi Laura

Please find resuts below:

http://www.speedtest.net/my-result/4665621548

IP Address: 80.229.51.4

IPV Address: ffff:50e5:3304

TRACE:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Home>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    84 ms    99 ms    98 ms  dsldevice.lan [192.168.1.254]
  2   103 ms    14 ms    11 ms  lo0.10.central10.pcl-bng02.plus.net [195.166.130
.151]
  3    15 ms    11 ms    11 ms  irb.10.PCL-CR01.plus.net [84.93.249.81]
  4    12 ms    13 ms    13 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5    15 ms    17 ms    13 ms  lndgw2.arcor-ip.net [195.66.224.124]
  6    14 ms    13 ms    14 ms  85.205.0.86
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Home>

SURE SIGNAL DETAIL:

Model: 9361 Home Call V2-V

Part No: 3JR09110ABBA

Serial No: 40110418197

[Ben_H]

@Kdubb7

Thanks for posting your details.

I can't see which software version you're on, so it sounds like it needs updating.

The department who arranges the manual updates are closed after 6pm. I'll get this picked up when they're open tomorrow.

We'll then post further instructions for you.

[Mark]

@Kdubb7

We’ve requested the software update for you.

Please leave the sure Signal for at least 6 hours. After this time period, restart your phone in range of the device and your service will resume. 

[Kdubb7]

Thanks Mark. How will I know that this update has been realised on the sure signal?

[DaveCD]

@Kdubb7

The Vodafone Sure Signal is now running the latest software and I can see data is being used.

If any of the phones have been upgraded or had a new SIM, please remove the number, reset the Sure Signal and add the number back on. Once this has been done, restart the phone when in range of the Sure Signal.

If you're still having issues, please describe the light sequence you're seeing on the Sure Signal.