Sure Signal won't register additional phone

[StevePendray2]

I have a Sure Signal 3 which works just fine. I've been able to add new phones to it just fine. But when I tried adding my wife's phone through the website, I get an error message:

"Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1024 - [2l2]"

I have tried later many time, but the problem has gone on for months.

I've spent 45 minutes on an online chat with a Vodafone adviser who claimed to have added the new number. But it didn't work.

The SS serial number is Serial number 40120547753  and the number I want to add is the second number on my account, ending ...610685

[BandOfBrothers]

Hi

There isn't account access from here. 

I would suggest calling 191 if Live Chat hasn't had a result. 

[Rahim]

@StevePendray2 I've sent you a private message with details on how to get in touch.