Sure Singal v.1

[T_Slinger]

Hi

My sure signal has stopped working, I have forward all the relevant ports but to no avail. The light sequence appears to change frequently so I have tried the suggested steps for an number of sequences and this is has not helped.  Can you advise further?

Thanks

Tom

[AndroidFamily]

Tuesday is just about over and my Sure Signal V1 is still not behaving itself. It is just cycling through various light combinations. I therefore still have no decent signal at home.

Please advise.

Jason

[Retired-Matt_B]

Hi @AndroidFamily,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[AndroidFamily]

Matt, already done the troubleshooting and other various tests requested and you can see the results above on the 13-11-2014 for the Tech Team.

I have now redone this for you:

Your speed test results from here. http://www.speedtest.net/my-result/3921823384

Your ping test results from here. http://www.pingtest.net/result/110963041.png

Your external IP address from here. 94.10.113.131

The results of a traceroute.

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Jason>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

1     6 ms     1 ms     1 ms SkyRouter.Home [192.168.0.1]

2     *       *       *     Request timed out.

3   24 ms   19 ms   16 ms 0278095a.bb.sky.com [2.120.9.90]

4   20 ms   21 ms   19 ms lndgw2.arcor-ip.net [195.66.224.124]

5   18 ms   17 ms   15 ms 85.205.0.93

6     *       *       *     Request timed out.

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Trace complete.

C:\Users\Jason>

Your Sure Signal serial number: 21223147717

[AndroidFamily]

Have redone the tests, and changed the trace route to 212.183.133.182 instead of 212.183.133.177, unsure if this makes a difference and have given my Sure Signal a static IP.

Hope you can help, thanks.

Your speed test results from here. http://www.speedtest.net/my-result/3925153355

Your ping test results from here. http://www.pingtest.net/result/111046677.png

Your external IP address from here. 2.223.58.186     IPV6: ::ffff:2df:3aba

The results of a tracerout

Microsoft Windows [Version 6.3.9600]

(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Jason>tracert 212.183.133.182

Tracing route to 212.183.133.182 over a maximum of 30 hops

1     1 ms     1 ms   <1 ms SkyRouter.Home [192.168.0.1]

2     *       *       *     Request timed out.

3   25 ms   19 ms   24 ms 0278095c.bb.sky.com [2.120.9.92]

4   17 ms   18 ms   33 ms lndgw2.arcor-ip.net [195.66.224.124]

5   16 ms   17 ms   17 ms 85.205.0.86

6     *       *       *     Request timed out.

7     *       *       *     Request timed out.

8     *       *       *     Request timed out.

9     *       *       *     Request timed out.

10     *       *       *     Request timed out.

11     *       *       *     Request timed out.

12   25 ms   27 ms   25 ms 212.183.133.182

Trace complete.

C:\Users\Jason>.

Your Sure Signal serial number: 21223147717

[Gemma]

Hi everyone,

@T_Slinger – Your Sure Signal is on the latest firmware.

It’s trying to set up but failing. We’ve tried to ping it and it’s not working.

Please test it at a different location and if it’s still not working let us know the light sequence.

@AndroidFamily – As your Sure Signal is failing at the second hop on your traceroute, please test a different Ethernet cable and check your ports are opened as follows:

• 8 (TCP & UDP)
• 50 (TCP & UDP)
• 53  (TCP & UDP)
• 67 (UDP)
• 68 (UDP) 
• 123 (UDP)
• 500 (UDP)
• 1723 (TCP & UDP)
• 4500 (UDP)
• 33434 - 33445 (UDP)

IP addresses to be allowed on the router & firewall

• 183.133.177-179
• 183.133.181-182
• 183.131.128-191

I can see it's registered successfully, so once the above steps have been followed please perform a reset:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in

Allow around one hour for the Sure Signal to come back online.

Thanks,

Gemma

[AndroidFamily]

Well I have done all I have been asked at least five times over the last 2 weeks. I have changed to a new ethernet cable, opened ports, both ways, and allowed ip addresses. The Sure Signal 1 still does not work. The failing 2nd hop has occurred a lot for other users on this forum. I use sky and there is no issue on their side and they have had a lot of contact over Sure Signal connection problems.

I am really frustrated now. Please help.

[Retired-Simon]

Hi @AndroidFamily

What’s the exact light sequence are seeing?

Thanks,

Simon

[AndroidFamily]

Hi, it cycles through a few light sequences.

Self resets

2 minutes later 1 has solid light, 2 slow flashes

2 minutes later 1 has solid light, 2 slow flashes and 4 slow flashes

1 minute later 1 has solid light, 2 has solid light and 4 slow flashes

Within 2 minutes it self resets.

It will also do this following a hard reset.

Thanks.

Jason

[T_Slinger]

I've done that and still no joy. The light sequence is, generally:

- 1st lit up alone

- 1st and 2nd lit up

- 1st and 2nd lit up, fourth flashes

- 1st lit up alone.

I have just changed my router so another trace is below in case this assists:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     2 ms     2 ms  routerlogin.net [192.168.0.1]
  2    19 ms    13 ms    18 ms  cpc12-stkp7-2-0-gw.10-2.cable.virginm.net [82.17.198.1]
  3     9 ms    13 ms    14 ms  bagu-core-2a-xe-013-0.network.virginmedia.net [82.8.210.9]
  4    11 ms     9 ms    15 ms  manc-bb-1d-ae10-0.network.virginmedia.net [80.5.161.241]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7    28 ms    24 ms    16 ms  brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
  8     *        *        *     Request timed out.
  9    22 ms    21 ms    20 ms  lndgw2.arcor-ip.net [195.66.224.124]
 10    17 ms    18 ms    19 ms  85.205.0.93
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-Wayne]

Hi @AndroidFamily and @T_Slinger

It looks like your Sure Signal’s are faulty.

You’ll need to send this away for repair, or if out of warranty, you’ll need to buy a new one.

To find out what you need to do in order to get this sorted take a look at our Vodafone Repairs Thread. This can be found here.

Thanks,

Wayne