Sure signal 1 not working

[Aimeejaid]

Hi,
I have the 1st version and am using bt home hub 2.0, I have been successfully using it for a number of year, unfortunately it seems to have stopped giving me a 3G signal. Lights 1,2 & 4 are illuminated.
My serial number is 21230007276
Mi IP address is 86.153.157.2
Speed test Ping 38ms download 2.45mpbs upload 0.58mpbs

Thanks

[Retired-Andy]

Hi Aimeejaid,

Your IP address is on our whitelist and there are no problems with your speed test and ping test.

Make sure you have the following ports open/forwarded on your router:-

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

I’ve also resynced your Sure Signal to make certain it’s as up to date as possible.

So that the resync completes, can you do a factory reset for me:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks,

Andy