Sure signal 1 still not working

[Kendo70]

Hi,
My sure signal has not been working for nearly a week now. The 4th light is flashing.
I have done all the resetting I can do.
Is there still a problem your end ?
I'm In the sticks and really need it working.

Regards
Kendo

[Kendo70]

Ben_H
Sure signal 1 only requires 1mb according to Vodafone literature.
Are you telling me that over the last several years my sure signal 1 has never worked?
Surely you can check when it was last connected.
I'm in the sticks and both my wife and I need it working to use our phones.
I have been a customer for at least 14 years,so a little bit more help is required please.
Regards
Kendo

[Retired-Matt_B]

Hi Kendo,

I can see that your Sure Signal has an active connection right now.

Has the issue now been resolved? 

Thanks,

Matt B

[Kendo70]

Hi Matt_B
Unfortunately it's not working at the moment.

[Kendo70]

Still not working,

[Kendo70]

I have done everything that has been asked of me and it's still not working
1. Internet Download speed 1 MB 2. Internet Upload Speed 0.36 MB 3. the handset should be set up for 3g connection. 4. The connection for the router should be PPPoA connection. contacting Internet service provider 5. on the router settings, MTU should be set for 1500 contacting Internet service provider 6. ip address should be static contacting Internet service provider 7. latency should be below 200ms. 8. Open ports 8 TCP UDP 50 TCP UDP 53 TCP UDP 67 UDP 68 UDP 123 UDP 500 UDP 1723 TCP UDP 4500 UDP 33434 - 33445 UDP

[Kendo70]

And silence.
Will someone please help me.

[Retired-Sarah]

Hi Kendo70,

Are you able to try the Sure Signal with a new Ethernet cable?

Thanks,

Sarah

[Kendo70]

I've tried it and it still doesn't work.
Would it be possible to send me a new sure signal .

[Retired-Ian_]

Hi Kendo70,

If you've tried a new Ethernet cable, we need you to try the Sure Signal at a different location, with a different ISP.

Let us know how you get on with this.

As your Sure Signal is out of warranty, we can't send a new one.

If you wish to buy a new one, you can do that here.

Thanks,

Ian

[Kendo70]

Hi Ian_C
I have tried it at another address and it doesn't work ,
Isn't it a little bit coincidental that so many boxes have gone down since the outage?
Solution ...... Buy a new one.
Thanks.