Sure signal 3 not working

[rabbie100]

Yesterday I had to unplug the ethernet cable from the sure signal. When I reconnected it it would not work flashing red lish static amber. I have tried all suggestion ref rest redoot ing router but still the same. I have a BT HH5 and up to yesterday everything was working ok. I would be grateful for any suggestions.

Thanks

[Jenny]

Hi @rabbie100

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny