Sure signal 3 - only showing red light

[Silsoe]

My sure signal 3 is only showing a red light. Have tried resetting but it makes no difference. No other lights come on at all. Serial number is 40123641504. Any suggestions?

[Sukhi]

Hi @Silsoe

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Silsoe]

Results

Speed Test 17.52 Download .87 Upload

Ping 34ms Jitter 3ms Grade B*

IP 90.195.113.44

Tracer route

o cluster4.vap.vodafone.co.uk [212.183.133.177]
of 30 hops:

  2 ms     1 ms  SkyRouter.Home [192.168.0.1]
  *        *     Request timed out.
 99 ms   101 ms  02780b32.bb.sky.com [2.120.11.50]
 19 ms    18 ms  02780a9b.bb.sky.com [2.120.10.155]
 20 ms    19 ms  85.205.0.86
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.
  *        *     Request timed out.

[Silsoe]

Serial number part of the original message!

[Ben_H]

Hi @Silsoe

The traceroute shows that the Sure Signal isn't able to make a connection to the internet.

Please ask your ISP to enable the following ports: 

8 – TCP/UDP (All routers)
50 – TCP/UDP (All routers)
123 – UDP (All routers)
500 – UDP (All routers)
4500 – UDP (All routers)

Thanks,

Ben

[Silsoe]

SKY the ISP wanted the from to port number as that is how they are inputted. Example below.

Start Port...........

Finish port..........

The port list you have provided appears to be individual ones which cannot be inputted!

Any thoughts?

Regards..........

[Retired-Laura]

Hi @Silsoe

Make sure that you input both the start and the end port as the same number.

This will allow the ports to be set up correctly.

Cheers,

Laura

[Silsoe]

Have set the ports as requested. Still doesn't work.

Do you have a phone number that I can call you on? I can't call 191 as my Vodafone phone won't work without the Sure Signal and this is taking too long by posting in the forum.

Thanks.