The issue you’re experiencing: Sure signal V1 unable to connect – I have tried all the usual fixes - reboots of sure signal, broadband router, and registering it. I have been without a phone signal now for over 24 hours.
I spoke to the online chat team and they performed a resync yesterday but nothing has made any difference.
I had no problems before yesterday morning
What light sequence you're seeing: I have a variety of flashing lights but it generally settles to the top light on and the second light flashing, with the data light at the back of the box flashing at irregular intervals
Currently have the top 2 lights solid
Your speed test results from here. Ping 26ms – download 52.53 mbps – upload 3.01 mbps
Your external IP address from here. 5.81.79.124
Your Sure Signal serial number: 21197025980
The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 3 ms 3 ms 3 ms bthub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 20 ms 20 ms 24 ms 31.55.185.212
5 47 ms 21 ms 20 ms core2-hu0-9-0-0.colindale.ukcore.bt.net [195.99.127.140]
6 20 ms 20 ms 21 ms peer1-et-10-3-0.telehouse.ukcore.bt.net [62.172.103.17]
7 25 ms 29 ms 27 ms lndgw2.arcor-ip.net [195.66.224.124]
8 21 ms 36 ms 22 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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