Sure signal V3 not working

[AJThomson]

Our Sure Signal has stopped working.  I've pressed the reset button and nothing happened so it asked me to copy and paste below:

The issue you’re experiencing:  Sure signal not working

What light sequence you're seeing: No light on at all

Your speed test results from here.  Ping = 21ms 
                                                    Download = 16.32Mbps
                                                    upload = 1.91Mbps

Your external IP address from here.  86.159.42.202

Your Sure Signal serial number:  B046FCA3422D

The results of a traceroute.

Traceroute results attached..

VSS Traceroute command

[Rahim]

@AJThomson Please can you confirm your Sure Signal serial number, as the number you've given isn't valid.