Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

Sure signal V3 stopped working, orange lights on

ThompsonJT
2: Seeker
2: Seeker

‎09-11-2015 08:50 PM

Hello,

I have had a V3 sure signal for over a year, no problem , all been working fine.

Over the past few days it has stopped communicating and i have orange lights on and red flashing.

Nothing has been changed on the router, no upgrades etc.

I changed the MTU from 1450 to 1492 (highest it would go).

Im using a TP link TL-WR1043ND from orbital.net/V-Fast internet as ISP.

I tried de-registering the sure signal, unsure if that worked! but that said it wouldnt let me register again!!!

Serial number is 42142473992.

 

trace route;

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>tracecert 212.183.133.177
'tracecert' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 5 ms 4 ms 80.88.199.250
3 23 ms 20 ms 35 ms no-dns-yet-assigned.orbital.net [94.101.156.133]
4 17 ms 10 ms 15 ms no-dns-yet-assigned.orbital.net [80.88.201.249]
5 29 ms 27 ms 24 ms 10.3.51.1
6 9 ms 7 ms 19 ms 216.88.80-arpa.orbital.net [80.88.216.217]
7 19 ms 11 ms 16 ms no-dns-yet-assigned.orbital.net [80.88.221.45]
8 15 ms 18 ms 17 ms 195.50.123.41
9 * * * Request timed out.
10 * * * Request timed out.
11 20 ms 29 ms 9 ms 212.187.195.178
12 27 ms 24 ms 17 ms ae12-xcr1.lns.cw.net [195.2.28.26]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\WINDOWS\system32>

 

Cheers, James

0 Thanks
4 REPLIES 4

Retired-EricChe
Moderator (Retired)
Moderator (Retired)

‎11-11-2015 01:12 PM

@ThompsonJT

 

I've checked the status of your Sure Signal, and it's showing as deregistered.

 

You can attempt to register again yourself using these steps. If this doesn't work, please contact our Live Chat team, who will be able to manually register this for you.

0 Thanks

ThompsonJT
2: Seeker
2: Seeker
In response to Retired-EricChe

‎11-11-2015 03:09 PM

Thanks for the advice but it wont let me register it!!!

0 Thanks

ThompsonJT
2: Seeker
2: Seeker
In response to ThompsonJT

‎12-11-2015 09:21 PM

i spoke to someone on chat yesterday who said that he registered it for me.

I have cycled power to it 3 times over the past two days.

still no connection.

i went back on chat tonight and the sure signal team finish at 20:00.

still have exactly the same flshing red light and two orange...

0 Thanks

DaveCD
Moderator (Retired)
Moderator (Retired)
In response to ThompsonJT

‎15-11-2015 11:42 AM - edited ‎15-11-2015 11:43 AM

@ThompsonJT

 

It's still showing as deregistered.

 

So we can help, please contact Live Chat or follow the steps in the private message I've sent for how to get in touch.



0 Thanks