Sure signal V3 with BT hub 5

[sharpy73]

Hi, I purchased today a VSS3 and have setup as per the instuctions. lights 1,2 and 3 are on confirming it is ready. However, i still have no 3G signal on my registered phones. I have tried port forwarding etc as mentioned on other posts but still no joy. I have run tracerroute and these are the results

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets
1 bthub (192.168.1.254) 4.034 ms 34.381 ms 2.389 ms
2 * * *
3 31.55.186.181 (31.55.186.181) 12.195 ms 11.295 ms 10.734 ms
4 31.55.186.180 (31.55.186.180) 11.712 ms 11.584 ms 11.623 ms
5 195.99.127.42 (195.99.127.42) 11.335 ms 11.968 ms 13.514 ms
6 peer1-et-1-1-0.telehouse.ukcore.bt.net (213.121.193.161) 11.436 ms 10.710 ms 11.286 ms
7 lndgw2.arcor-ip.net (195.66.224.124) 15.050 ms 14.456 ms 11.875 ms
8 85.205.0.93 (85.205.0.93) 12.560 ms 12.620 ms 11.989 ms
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

I am now completely stuck on what to try next. HELP!

[Retired-EricChe]

@sharpy73

Please could you confirm the colour of the light sequence you have.

Your power light should be a stable red light. The other 3 lights should be stable white, or stable white with a pulsing white 3rd light.

Thanks