Sure signal Ver. 1, steady power light

[Smokeysco]

Woke ip this morning t oa steady power light on my SS box, rebooted; no change after am hour.

Rebooted home hub and sure signal box; another hour no change still steady power light.

Have just changed the ethernet cable (with one I know is working) and rebooted sure signal, 10 minutes know change, got to go to work will see if any chenge when I get home.

SS is version 1, could it have just died of old age?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Smokeysco · Accepted solution]

Thanks Matt, back in from work, SS is all ok working fine, so don't know what was up but all ok now.

Thanks,

Smokeysco

[simon61]

My Suresignal went down a few weeks ago and has reverted to Solid first light only. I have re-booted countless times and it goes through the full sequence but never manages to achieve solid bottom light. I have had an IT expert in who has checked the cable, Router IP address, Ping, internet speeds etc. which are all fine. I have phoned your Tech Support who could only suggest that I re-boot the device, not helpful. Why does the device suddenly stop working ? Please could it be fixed asp.

[Retired-Andy]

Hi simon61,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

[simon61]

The IT expert, who has a Suresignal, did all these checks and found nothing wrong; he is now in Burma for a month so I can't get hold of him. He had exactly the same problem with his device and Vodafone replaced it. The device was working perfectly well before and I have not changed my ISP, router or anything else so can't see how checking these things again will sort out the problem. The serial number is 253264385. 

[Ben_H]

Hi simon61,

The issues can still be unique to your unit or connection so we'll still need the details Andy has asked for to troubleshoot with you. 

Alternatively, you can find details on warranty repairs here.

Many thanks, Ben