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31-10-2013 03:43 PM
Have a sure signal 3 playing up for 2 weeks droping out when making calls and when not in use re set time and time againe no one at Vphone wants to help over the phone all they do is refer you to the online help.
Below are the basic details hope you can help as this is going back if not sorted soon,been working fined unitll Vphone had network problems done all the normal re sets time and time againe.
Most of the time after a fail red light flashing web light solid. sugested info as below,
(Serial number: 40123667236)
http://www.speedtest.net/my-result/3069878519
http://www.pingtest.net/result/88622030.png
IP 81.155.36.161
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms 3 ms 3 ms BTHomeHub.home [192.168.1.254]
2 7 ms 7 ms 6 ms 217.32.141.146
3 10 ms 10 ms 9 ms 217.32.141.222
4 11 ms 11 ms 9 ms 217.41.216.194
5 10 ms 9 ms 9 ms 31.55.164.215
6 33 ms 16 ms 10 ms 31.55.164.109
7 10 ms 10 ms 10 ms acc2-10GigE-0-7-0-6.bm.21cn-ipp.bt.net [109.159.
248.214]
8 15 ms 15 ms 27 ms core2-te0-3-0-2.ealing.ukcore.bt.net [109.159.24
8.148]
9 43 ms 14 ms 14 ms acc1-10GigE-0-5-0-7.l-far.21cn-ipp.bt.net [109.1
59.254.110]
10 19 ms 14 ms 39 ms lndgw2.arcor-ip.net [195.66.224.124]
11 15 ms 15 ms 15 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
31-10-2013 10:34 PM
Having posted the details of my suresignal issue "31-10-2013 03:43 PM
Thanks
02-11-2013 01:06 PM - edited 02-11-2013 01:07 PM
Hi bobin
I’ve performed a resync for you now. You’ll need to do a factory reset on your Sure Signal as follows:
For Sure Signal version 3:
Let us know how you get on.
Thanks
Simon
04-11-2013 12:13 PM
Hi Simon,
Thanks for that done it, but it had been working and only gone off once over the weekend that may have been when you did your bit,not going to tempt fate yet and say problem resolved just wait and see, but thanks for your help.
04-11-2013 04:23 PM
I knew it was too good to be true SSV 3 working fine for 3 days got a sync at Vphone end did my bit and yes you guesed it just dropped out on me.
Will someone at Vphone sort these problems out and be honest there can’t be that may users with faulty equipment out there.
05-11-2013 01:04 PM
06-11-2013 10:43 AM
Hi Andrew,
Thanks for looking and asking and at the moment it is working so going to leave well aloan.