Sure signal and BT Infinity

[danfrater]

Hi,

Ive had BT Infinty installed and it workd very Fast, 80Down 20up.

My sure signal also works no problem, but when i have my sure signal plugged into the Home Hub the speed drops to 5Down 2up.

If i unplug the sure signal it stays at this speed, once i have switched off the Infinity and back on it then works fine all day on the 80/20.

Is there some settings i have to change or has anyone else had this issue.

Please help its driving me crazy.

Regards

Dan

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[danfrater]

Hi, 

Dont suppose you know how to do it on a mac 

Thanks

[grolschuk]

I guess suggesting that you return it to the shop and get a windows based machine is out of the question? :smileytongue:

You can do the same thing by opening the Applications folder, Utilities, Terminal

then write:

traceroute 212.183.133.177

[danfrater]

Hi,

Here is the reading:

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 3.354 ms 1.248 ms 1.137 ms
2 217.32.141.10 (217.32.141.10) 13.657 ms 9.980 ms 10.204 ms
3 217.32.140.254 (217.32.140.254) 10.014 ms 11.896 ms 10.230 ms
4 217.41.216.154 (217.41.216.154) 14.804 ms 21.074 ms 17.640 ms
5 31.55.164.41 (31.55.164.41) 18.413 ms 16.265 ms 16.427 ms
6 31.55.164.107 (31.55.164.107) 15.619 ms 48.121 ms 14.723 ms
7 acc1-10gige-0-1-0-6.bm.21cn-ipp.bt.net (109.159.248.94) 15.537 ms 14.896 ms 14.694 ms
8 core2-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.26) 22.872 ms
core1-te0-3-0-15.ealing.ukcore.bt.net (109.159.248.28) 24.647 ms
core1-te0-3-0-14.ealing.ukcore.bt.net (109.159.248.24) 26.661 ms
9 peer1-xe1-1-0.telehouse.ukcore.bt.net (109.159.254.136) 22.972 ms 24.065 ms
peer1-xe1-0-0.telehouse.ukcore.bt.net (109.159.254.98) 24.759 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 23.658 ms 24.102 ms 28.164 ms
11 85.205.116.2 (85.205.116.2) 27.896 ms 27.289 ms 24.336 ms
12 * * *

Regards

[Jenny]

Hi danfrater,

Thanks for getting back to us.

Your traceroute looks fine so please can you get back to us with the following and we’ll look into this further.

-Your speed test results from here.
-Your ping test results from here.
-Your external IP address from here.

-Your Sure Signal serial number:

Thanks,

Jenny

[danfrater]

Hi,

The Ping Test with no sure signal attached:

http://www.pingtest.net/result/74174193.png

The Ping Test with sure signal attached:

http://www.pingtest.net/result/74174777.png

SpeedTest with no Sure Signal :

http://speedtest.net/result/2383014662.png

Speed Test with sure signal plugged in:

http://speedtest.net/result/2383027873.png

IP Address: 81.132.233.57

Sure Signal: 21196844985

Thanks

[FelixDaHousecat]

hiya mate,

what happens if you move the router and vss further apart?

fdh

[danfrater]

Hi,

I have moved one around the corner of the wall and the other lower on the floor, approx 1.5m appart with a wall inbetween them.

This is making no difference at all.

Regrards

Dan

[Retired-James]

Hi Danfrater,

To be honesty I’m not to sure about this one.

Although this may sound a silly question, have you tried to use a different Ethernet port on your router to connect the Sure Signal? (This is going off something I have seen on the BT forums)

Also can you confirm if there are any settings for traffic priority on your setup?

What is your MTU set up as?

James