Sure signal not connecting to new sim

[seanlane]

I received a new phone (HTC) and new sim but using same number. Since the change a week ago my SSv1 will not connect to the new phone/sim. I've tried unregistering and registering the SS but now the SS will not connect/work either so making the situation worse - please help...

[Mark]

Hi @seanlane, 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Mark