Sure signal not connecting to server.;

[DenisG]

When I plug in the Sure Signal the Power light starts as solid red and the Internet light flashes slowly for about 15 seconds. Then it goes off, the Power light starts flashing and the Service light along with the Users light come on Solid orange and remain this way.

I have done all the usual checks that Tech support suggest like switching cables, Port forwarding, re registering my Vodafone Router and Sure Signal device but to no avail.

This problem started after was I was upgraded from standard phone wire to Fibre Optic and at first we thought it was the device so got it replaced with no joy. On my third Sure Signal device now so it ain't the device. Any suggestions please?

[Retired-Jamian]

@DenisG

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[DenisG]

Download Speed: 47.30Mbps

Upload Speed    : 12.96Mbps

Ping                  : 4ms

IP Address         : 109.78.191.51

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Serial No            : 40131810174

[DenisG]

To the many people who couldn't manage to get their Vodafone Sure Signal to connect to the internet I decided, last night, to set the Security level to Low on the Router (Vodafone Router) and for the first time ever the SS started the configuration process. I went to bed and woke up this morning to full 5 bar signal on my phone.

[Retired-Wayne]

@DenisG

I’m glad to see that things are up and running now.

Thanks for letting us know.