Sure signal not working 29 Oct 14

[Steve_monk]

Will someone please confirm that there is a sure signal fault. Spent hours on the phone to Voda over the weekend, fruitless time wasted.
If yours stopped working at the weekend please comment and we'll see how many are screwed up.
All the tech department can suggest is moving it to a different house!! Bit drastic and will take up to 24 hours to find out if it worked! ( buying time ?)

[DaveCD]

Hi Steve_monk,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[Steve_monk]

Here are the results:

Been on the phone (not at home of course) all day, spoke to about ten different people, some even admitted that my box is too old to accept the new software. All they say is go and spend £100 on a new one or leave vodafone. Awesome customer relations. Just look at the amount of people complaining about sure signals over the last few days on here. Apparently it is a complete coincidence that all these sure signal boxes have gone faulty this week after the software upgrade.

Speed ; 2.76 down .38 up

ping 41 jitter 4

IP 81.157.7.175

Traceroute:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Steve>cd..

C:\Users>cd..

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms BThomehub.home [192.168.1.254]
2 27 ms 26 ms 26 ms 217.32.141.144
3 55 ms 26 ms 26 ms 217.32.141.206
4 30 ms 30 ms 29 ms 212.140.235.74
5 49 ms 30 ms 29 ms 31.55.164.201
6 30 ms 30 ms 29 ms 31.55.164.109
7 29 ms 29 ms 29 ms 109.159.248.199
8 38 ms 39 ms 39 ms core2-te0-13-0-17.ilford.ukcore.bt.net [109.159.
248.46]
9 33 ms 36 ms 37 ms peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
10 38 ms 35 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124]
11 35 ms 35 ms 36 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\>

SS Serial No 21231521788

[brittani65]

Mine is brand new so it's not the box.

Where is this mythical notofication about any maintenence?

[Ben_H]

Hi Steve_monk,

Thanks for posting your details.

Your speedtest results are quite low. If they've dropped recently, your ISP can discuss options with you. We recommend a minimum 4.13Mbps download and 0.36Mbps upload for the unit to perform correctly.

Everything else seems to check out fine otherwise.

Thanks, 

Ben

[brittani65]

Yes, I've been down all day. I'm a corporate user and this has turned in to a nightmare as I have to make calls all over the world and be accessible. It has only worked intemitently over the last month. I'm at my wits end, sometimes they send down a software fix and it works, then a couple of days later doesn't. The router gets blamed or broadband - Bt home hub 5 . I'm doing a degree in technology and I think you need it to try and diagnose this problem. I want to switch Networks but of course can't but I will track down the person who has hired vodaphone and let them know, this product does not work. It is not business grade reliable - actually its not relaible at all.

[GraemeKettle]

 h