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10-02-2014 01:55 PM
Hi, am having more bother with sure signal box. The last couple of weeks is has barely worked and when I try to reset it, I only get the solid red light . I've posted details below, please advise.
Sure signal serial number - 40120239666
Speed test – ping 47 ms download 6.91 upload 0.36
PING TEST b* - PING 72ms – Jitter 4ms – unable to test packet loss
External IP - 86.138.37.99
Tracert
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 4 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
2 38 ms 38 ms 40 ms 217.32.95.58
3 38 ms 37 ms 37 ms 217.47.211.193
4 47 ms 46 ms 45 ms 213.1.69.158
5 46 ms 46 ms 45 ms 31.55.165.102
6 46 ms 79 ms 45 ms 31.55.165.77
7 112 ms 45 ms 46 ms 31.55.165.107
8 81 ms 52 ms 54 ms acc1-10GigE-11-2-0.mr.21cn-ipp.bt.net [109.159.2
50.78]
9 53 ms 55 ms 55 ms core2-te0-13-0-15.ilford.ukcore.bt.net [109.159.
250.36]
10 53 ms 91 ms 53 ms peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.2
54.136]
11 59 ms 56 ms 58 ms lndgw2.arcor-ip.net [195.66.224.124]
12 54 ms 53 ms 54 ms 85.205.116.10
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25
11-02-2014 02:36 PM
11-02-2014 05:21 PM
Hi Gemma
When I try to reset I don't get the 2 flashing lights, I get the red light and the phone light and then it goes straight to the solid red light. Don't get signal here without the ss box so really need this sorted plretty please!
13-02-2014 10:21 AM
13-02-2014 01:57 PM
Hiya Kay
Thanks for the reply. So far today I have tried:
New ethernet cable, de-registered and then re-registered the box. Powered off both router and surge signal, waiting 10 minutes and then powered back on again. I've had the sequence of 2 white flashing light, then it's gone onto the interenet light (1st light) steady flashing and that's what I still have. Please please help, I can't think of anything else that I can try!
13-02-2014 02:05 PM
Hi Ishbel
I didn't notice if you had said previously, who is your ISP and what router are you using?
Some providers (such as Virgin and their Superhub2) just need a tick box selecting in the router config and all starts to work.
13-02-2014 02:16 PM
It's working...............
Don't know how, but within a couple of minutes of me replying on last post, it's kicked in again! Just for info, using BT and really had very limited problems with this until a couple of weeks ago. Hopefully nobody on this forum will ever hear from me again! Very happy!
13-02-2014 02:20 PM
Good news!
Hopefully that is it up and running for good
13-02-2014 02:39 PM
Alas it appears I spoke too soon. Back on the two flashing lights, will see what happens and post again :smileyindifferent:
13-02-2014 04:51 PM
Sadly, as I left the house it was back to the solid red light again, deep depression! Any thoughts, suggestions, help gratefully received