Sure signal problem

[theskiingbear]

Version 1. 2nd light flashing. Rebooted. No joy. Please help.

[BandOfBrothers]

Hi


Vodafone's TroubleShooting Guide http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

[Mark]

@theskiingbear

Please take a look at our Sure Signal Troubleshooting thread as @BandOfBrothers advised. If this doesn't resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

[theskiingbear]

Hopefully all you need is here. I did speak to BT last night and we factory reset the hub. Its pretty new and when we connected it to the sure signal box we didnt go into the setting to port forward - we havent got a complex network here! I work from home so no mobile signal is a total disaster as there is literally not even a bar on my phone without the booster. Thank you

ping 58ms

15.63Mbps upload

0.85MBps download

Ping 95ms Jitter 18ms

IP : 86.164.167.87

IPv6 ::ffff:56a4:a757

Serial number :  21222181089

C:\Users\Administrator>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 4 ms 2 ms BThomehub.home [192.168.1.254]
2 9 ms 9 ms 9 ms 217.32.141.149
3 12 ms 9 ms 9 ms 217.32.141.206
4 12 ms 12 ms 13 ms 212.140.235.66
5 14 ms 12 ms 13 ms 31.55.164.195
6 14 ms 13 ms 13 ms 31.55.164.109
7 14 ms 12 ms 12 ms acc2-10GigE-0-3-0-7.bm.21cn-ipp.bt.net [109.159.
248.246]
8 18 ms 18 ms 20 ms 109.159.248.54
9 * 20 ms 17 ms peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2
54.100]
10 348 ms 21 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
11 20 ms 20 ms 18 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.