Ask
Reply
Solution
03-05-2014 09:16 AM
yesterday my Sure Signal unit just seemed to die. It is model number: 9361 Home Cell V2-V : S/N 40122410398.
It was working fine and then the lights went out on the front of the unit. I have unplugged, replugged, reset but nothing seems to work. The lights on the back are still there but no signal and nothing happening on the front of the unit
03-05-2014 01:03 PM
04-05-2014 09:56 AM - edited 04-05-2014 10:00 AM
04-05-2014 04:36 PM
Hi everyone,
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Andy