Sure signal problem

[MarkMacB]

Hi,

I am having a problem with my V3 sure signal. We had it connected for several weeks without issue but a few weeks ago it started playing up.

It is showing the power light flashing and the globe/arrow icon showing solid yellow and judging from Vodafones set up guide this is an issue connecting with the Vodafone system.

I tried de-registering the sure signal and re-registering it, I managed to do this but am now unable to add any other users as there is a "Vodafone Problem".

Can someone assist me with my device?

Device Serial Number: 43162261382

Regards

Mark

[Rahim]

@MarkMacB I can see this is still being worked on by our specialist Service Desk team. 

You'll receive a text message to confirm your Vodafone Sure Signal is working as soon as the team have resolved your issue. 

Please accept our apologies for any inconvenience this may be causing.