Sure signal problems

[neillb]

Hi all.

read through this forum, and can't sem to find the problem I have.

After a few minutes of plugging the VSS in, thr red power light flashes, the service light & the user liight are static orange. 

I have a Netgear DGDN3700 router, which reading on here seems to have some issues.  Any help appreciated

cheers. 

Neill

[neillb]

Anyone?

[Sukhi]

Hi neillb

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[neillb]

Thanks Sukhi,

I did look in there, but my VSS looks nothing like those in the pics, so unsure which section is relevant to mine. Mine is the plug-through type.

Neill

[neillb]

First post now says solved. Unsure if that was me doing that.

I've also looked at both sections in the link, and there are no links relevant to the lights I have on/flashing.

[neillb]

OK.

Static IP assigned to VSS, and port forwarding appkied to that IP. Pluged the VSS in and now waitng........

[neillb]

still no joy.

ping in 41ms

download is 6.41

upload is 0.35

ip is 146.90.132.159

traceroute

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  3.930 ms  6.209 ms  3.526 ms

 2  lo0-central10.ptw-ag03.plus.net (195.166.128.197)  23.735 ms  34.048 ms  25.541 ms

 3  link10-central10.ptw-gw02.plus.net (84.93.248.82)  19.936 ms  21.077 ms  19.649 ms

 4  xe-7-2-0.ptw-cr02.plus.net (212.159.1.22)  18.746 ms  19.213 ms  20.153 ms

 5  ae2.ptw-cr01.plus.net (195.166.129.4)  20.843 ms  19.497 ms  19.974 ms

 6  ldngw1.arcor-ip.net (195.66.224.209)  22.899 ms  23.734 ms  23.329 ms

 7  85.205.116.6 (85.205.116.6)  22.326 ms  24.579 ms  21.220 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

s/n is 40123621381

[neillb]

I'm going to start a new thread, as my old one is saying it's resolved.

Anyway, I've now reconfigureed my router - Netgear DGDN3700 to assign a static IP to the VSS. I've also sorted the required port-forwarding configs.

It still won't connect.

here's the info requested previously.

ping in 41ms

download is 6.41

upload is 0.35

ip is 146.90.132.159

traceroute

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  3.930 ms  6.209 ms  3.526 ms

 2  lo0-central10.ptw-ag03.plus.net (195.166.128.197)  23.735 ms  34.048 ms  25.541 ms

 3  link10-central10.ptw-gw02.plus.net (84.93.248.82)  19.936 ms  21.077 ms  19.649 ms

 4  xe-7-2-0.ptw-cr02.plus.net (212.159.1.22)  18.746 ms  19.213 ms  20.153 ms

 5  ae2.ptw-cr01.plus.net (195.166.129.4)  20.843 ms  19.497 ms  19.974 ms

 6  ldngw1.arcor-ip.net (195.66.224.209)  22.899 ms  23.734 ms  23.329 ms

 7  85.205.116.6 (85.205.116.6)  22.326 ms  24.579 ms  21.220 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

Any help is appreciated

Neill

[Retired-Dave]

Hi neillb,

We're just finishing compiling the trouble-shooter for the new v3 Sure Signal, which is why you're not seeing it here. Apologies for the confusion.

Also, don't worry if a thread shows "resolved" - we work off post alerts, so anything you add to the thread is still logged.

The details you provided all appear OK, but I can see that the Sure Signal has not yet connected with our systems. I've tried a resync at our end, so can you try a reset of the Sure Signal box? Just hold down the reset button on the base of the box for approximately 20-30 seconds until the lights go out.

Failing that, can you confirm a few things for me?

 - Please check the Ethernet port lights are lit or flashing. If not, please try an alternate cable or port on the connected router.

 - If you reboot the router and Sure Signal together (Power off the Sure Signal, then the router, fully reboot the router and finally restart the Sure Signal) does this help? If there is a failed connection between the two blocking things then this will help clear it.

 - Can you check that the router's MTU is set to either 1500 or - if not possible - the highest available value.

Dave

If I've helped at all today, why not leave me a little feedback?

[neillb]

Thanks Dave - will try tonight