Sure signal stopped communicating with my mobiles

[Zahy]

After iPhone 6 software update sure signal is not working with my registered mobile all lights on sure signal are fine but my mobile remains with no signal - how can I update my device firmware ?

[Sukhi]

Hi @Zahy 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[Zahy]

thanks @Sukhi

speed test results 

ping 33ms

download speed 66.03mbps

upload speed 17.91mbps

IP Address 217.42.102.21

 traceroute 

traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 4.687 ms 17.735 ms 0.882 ms
2 192.168.1.254 (192.168.1.254) 1.872 ms 1.847 ms 1.727 ms
3 217.32.145.131 (217.32.145.131) 7.957 ms 10.205 ms 7.938 ms
4 217.32.145.174 (217.32.145.174) 7.705 ms 8.175 ms 8.323 ms
5 213.120.156.218 (213.120.156.218) 8.301 ms 12.649 ms 10.287 ms
6 217.41.168.149 (217.41.168.149) 10.337 ms 8.826 ms 8.599 ms
7 217.41.168.107 (217.41.168.107) 9.407 ms 9.058 ms 8.736 ms
8 acc1-10gige-0-1-0-5.l-far.21cn-ipp.bt.net (109.159.249.82) 11.286 ms
109.159.249.68 (109.159.249.68) 8.108 ms
acc1-10gige-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.66) 8.002 ms
9 core3-te0-10-0-19.faraday.ukcore.bt.net (109.159.249.23) 8.318 ms
core3-te0-9-0-26.faraday.ukcore.bt.net (109.159.249.51) 13.301 ms
core4-te0-12-0-18.faraday.ukcore.bt.net (109.159.249.17) 12.664 ms
10 62.6.201.173 (62.6.201.173) 20.066 ms
62.6.201.237 (62.6.201.237) 10.976 ms
62.6.201.173 (62.6.201.173) 8.538 ms
11 lndgw2.arcor-ip.net (195.66.224.124) 14.549 ms 12.245 ms 13.118 ms
12 85.205.0.86 (85.205.0.86) 11.822 ms 15.971 ms 31.411 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *

SURE SIGNAL SERIAL NUMBER 40133860250

[Retired-Sarah]

Hi  @Zahy 

The Sure Signal’s last showing a connection on 10 February at 20:01, but can see you’ve re-registered today at 09:19.

Please perform the below reset instructions:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Thanks,

Sarah

[Zahy · Accepted solution]

hi sarah i tried this before with no sucees 

i tried this morning to deregister and re register again no sucess 

i have iphone 6 not sure if there are any comoon issue

i have been without  sure signal for almost a month now please help

[Zahy]

Thank you it's back and running now

[DaveCD]

@Zahy 

Thanks for letting us know and it's great to see.

If you need anything in the future, please don't hesitate to post.

DaveCD

[Zahy]

thank you for your reply 

but my other half mobile is still without service nly works on my number 

can you help please 

thanks 

zahy 

[DaveCD]

@Zahy 

Please follow the steps below:

• Remove the other number from the Sure Signal on the admin page
• Reset the Sure Signal
• Once it's back up and running, add the number back on
• Reset the phone when in range of the Sure Signal

Once these steps have been followed, let us know if you see a change.

DaveCD