Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[xConorZz]

I've done everything said so could you possibly re sync my VSS.

Serial number: 21196919779

Many thanks

[bjrooney]

Hi there I've just changed to a microsim on my main number so could you please resync my suresignal please 40110947781

Thanks

Brendan

[Retired-Andy]

Hi bjrooney, koontx, RIMorrisJr and jamfortea,  

I’ve just resynced your Sure Signal for you. To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Let me know how you go on.

Hi KellyMelly-21,

Thanks for the update, it’s great to hear your able to fully utilize your Sure Signal again.

Thanks

Andrew

If you have the time, would you be able to complete a short feedback survey for me? You can find it here and it’ll go to ensuring I’m offering the best service I can.

[rarro2]

Hi Andrew,

Had an upgrade today which requires a nano sim, now it does not work with my sure signal hub. I have read previous messages where you require just the serial number of sure signal hub to re-sync it. Mine is: 40122444264

Hope you can sort it for me.

Thanks Roy

[bjrooney]

Thanks Andrew

Works fine how.

Cheers Brendan

[koontx]

Hi

Can you reset mine please, S/N 21227835473.

Thanks

[RIMorrisJr]

I have also experienced the loss of SureSignal (original model) upon changing to an iPhone 5 and Nano Sim. I have tried the factory reset recommended earlier, but after two hours there is no connect. Please resync my Sure Signal. The serial number is 21229653551

Thank you.

[jamfortea]

Could I please trouble one of the Voda techies to re-sync VSS Serial Number: 40123259729?

[RIMorrisJr]

Looks like I am back in business.

Thank you.

Richard

[StephenWatkin]

Hi, I upgraded to a Nexus 4 which required a new (Micro) Sim, and my phone is no longer working on my Sure Signal. Can you please do your thing?

My Sure Signal's serial number is: 40120927385

Cheers.