Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[mckeraghan95]

Hi can you re-sync my sure signal Vodafone box please, serial number is 40110941420 thank you

[simongreen67]

Hi.

Please can you resync my SS3. New SIM card yesterday. All the above issues. Tried reset twice and left overnight. Still no connection.

Serial number 40134958368.

Thanks.

[Retired-Laura]

Hi @simongreen67

As you’ve had a new SIM card,

Please re-set the Vodafone Sure Signal by following the below steps –

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Once this has been done, turn your phones off and on again within the location of the device so that it updated the SIM details.

If this still isn’t working, we recommend that you de register and re-register the Vodafone Sure Signal.

Cheers,

Laura

[sallyarnold007]

Hi,

Haven't had new sim card, but one of our phones was lost, so blacklisted and sim rendered dead by vodafone. 

Got phone back (amazingly) and vodafone have un-blacklisted it and got the sim working again. 

However, this phone is now not communicating with the sure signal.

Please would you work your magic. Serial = 40120158825 and it's the handset with the mobile number ending in '712' that is having the problems.

Thank you.

[Retired-Sarah]

Hi @sallyarnold007 

Try removing the number and adding it back on again.

You can see how to do this on our Sure Signal video.  

Thanks,

Sarah

[sallyarnold007]

Thank you. 

However, when I log into my vodafone I can't see the sure signal interface anywhere.

Looks nothing like the video.

I just see an account summary, showing my two phones, then a button to 'manage account'. No link through anywhere to sure signal.

[Sukhi]

Hi @sallyarnold007

In that case we'll need a take closer look at your account. Please contact Live help.

Thanks,

Sukhi

[wibble4321]

Hi,

Hoping you can help, I have two sure signals that I need updating after a sim change/upgrade.  My phone account is the owner of both SS and and I cannot transfer to another phone.

Serial numbers are 

40134951694

40134626882

Thank you for your help.

Pete.

[Jenny]

Hi guys,

I’ve re-synced these for you today.

Please complete this by doing a factory reset:

1. Connect device to internet and power supply
2. Press and hold down reset button – located near the internet port
3. Wait for 20 seconds
4. Release the reset button
5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

If you’re still having problems after doing this, try changing the administrator to another number, remove your number and wait a few hours and then re-add it. You can then transfer them back into your name.

Thanks,

Jenny

[Subira]

Hello

I've swapped the SIM on the Account that owns the Sure Signal, please can you re sync the following Sure Signal

No: 40121481473

Thanks
Jamie