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Sure signal stopped working after sim card changed

4: Newbie

It's working for me now.  Thanks very much.

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Administrator

@tompoyntz,

 

That's great. Thanks for letting us know

 

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2: Seeker

Hi,

 

Please will you re-sync my Sure Signal following a sim-card change?

 

Serial: 40134627757

 

Thanks,

Chris

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17: Community Champion

Hi @ceecjr

 

If you have changed your SIM card,  and the Sure Signal does not recognise the SIM, you need to remove and readd the number.

 

It is generally best to give it 24 hours before readding the number.

 

Further info below.

 

Sure Signal Support - SIM change

 

If you continue to have issues, Live Chat will be the quickest option.

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Moderator (Retired)

@ceecjr

 

Have you been able to remove and readd your number using the steps @AnnS provided?

 

If you've done this and it hasn't worked, please let us know and we'll investigate into this further.

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2: Seeker

@ericchester

 

That didn't help and the website instructions to reset the sure signal didn't work either - no way to reassign the owner so I couldn't remove/readd the number??  I used live chat to reset it for me and it seems to be OK now.

 

Chris

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Moderator (Retired)

@ceecjr

 

Glad to hear you're up and running again.

 

If you need any help in the future, just let us know.

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2: Seeker

Please can you resync Sure Signal serial number 

42151126127   following a sim swap.  I have degistered and registered and that has not worked.

 

Many Thanks

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Moderator (Retired)

@jonw80

 

I've performed a re-sync on your Sure Signal today.

 

Please leave the Sure Signal for 6 hours, and then complete the process by doing a factory reset:

 

  1. Connect device to internet and power supply
  2. Press and hold down reset button – located near the internet port
  3. Wait for 20 seconds
  4. Release the reset button
  5. All the LEDs will temporarily switch off for about 10 seconds. The power LED will then light up and remain constant whilst white internet LED flashes continuously.

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2: Seeker
Thanks. I did this last night and after a while the lights settled on 'flashing red, off, solid orange, solid orange' in the order they are on the sure signal plug. I left it overnight and did another reset this morning and they seem have settled on the same again. Any thoughts? I have had no problems with this until now.
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4: Newbie

Hi

 

Please can you resync my VSS after sim swap from micro to nano - VSS 40133846499

 

Thank you

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Moderator (Retired)

@jonw80 I can see your Vodafone Sure Signal made contact with our server at 6.49pm on 20 September 2016. 

Please can you let us know if you're still having trouble? 

 

@UllswaterBound If you've had a new SIM, you'll need to deregister  your Vodafone Sure Signal and register it again to resolve your issue.

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2: Seeker

Hi, yes still having major problems and it's not working at all.  My light description was wrong though.  It's flashing red, solid orange, off, solid orange.  Any help very much appreciated.  I have reset it numerous times.  Registered and deregustered. I really need this for work by Friday, so I really hope you can help.

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2: Seeker
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Highlighted
4: Newbie

I upgraded my phone and got a new sim. Now my SS3 isn't working.Can I get a re-sync, please?

 

S/No: 42151685767

 

Thanks.

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Moderator (Retired)

@jonw80 - The light sequence you're mentioning points towards poor ISP performance. Is this case, I'd recommend speaking with your ISP to see if they can improve your connection.

 

@AndrueC - I've completed the resync as requested.

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2: Seeker
I have Bt infinity running at 60mb. I haven't had any problems for 2 years until I got a new SIM card and phone last Friday. Too big a coincidence I think!!!
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Moderator (Retired)

@jonw80 If you've had a new SIM number, it will have a new unique code (femto) registered against it.

 

You'll need to deregister your Vodafone Sure Signal and register it again after 24 hours to update your device (femto) on our server. 

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3: Seeker

Hi , Since my new Nano sim , my vodafone suresignal box is no longer working with my sim , same phone number .

 

Please can you re-sync my suresignal box

 

serial number :-

 

40114678184

 

Thank you 

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Moderator (Retired)

@justwondering25 Sorry for the delay in getting back to you.

 

You'll need to de-register your Vodafone Sure Signal temporarily to resolve the issue. 

 

Please then wait 24 hours before registering your device again via your My Vodafone account. 

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