Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[ChazzD]

@julianrangeley @jbhfly

I've done a resync of your Sure Signals for you. Please allow 24 hours then perform a factory reset to complete this. 

[julianrangeley]

Hi Chazz

Many thanks for the re-sync. I left it about 30 hours before carrying out a factory reset on the SS, but unfortunately I still have no signal indication on the phone. I do however get "emergency calls only" below the signal strength ICON, which suggests the phone can see something.

I've also tried power cycling the phone. Interestingly the old phone with disabled SIM still shows a full signal. Any other ideas?

Best regards

Julian

[Retired-Sarah]

@julianrangeley @jean_r We’ve removed and readded your numbers against the Sure Signals.

This can take up to 24 hours, whilst this is processing, if you can do a couple of resets on your phone.

If after 24 hours, this still isn’t working, please factory reset the Sure Signal.

[fryout]

Hi 

I've just upgraded my phone and changed to a nano sim. I'm not picking up a signal from the sure signal even though the number is the same.

Vss serial number is 40132754678. 

Also, I am unable to view my sure signal in my account. Please could you advise why?

Many thanks 

[Cailen]

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

[paulrwebster]

Hi, Could you resync mine as well. I have the correct lights on but no signal. The serial number is 40131564169.

Could you also check that it is connected to account 687814412, not my old closed account 7010241632. This is something that is configured incorrectly on My Vodafone ( I don't seem to be able to get it corrected) and I'm worried that it is affecting the operation of my Sure Signal.

Thanks

[paulrwebster]

Don't bother with the Sync. I have got it working by port fowarding some ports.

Thanks

[fryout]

Hi

The trouble shooting page doesn't help me. There's nothing wrong with my sure signal. My wife's phone and my work phone are both getting a good signal. As per 90% of the other posts in this thread, please could you kindly resync my sure signal 

[cineriv]

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@fryout wrote:

 I am unable to view my sure signal in my account. Please could you advise why?

---

Hi fryout,

My Account has also recently been upgraded.

You can access Sure Signal this way ........

On the home screen of 'My Account'

• Select 'Manage' next to the main number beneath the bill date
• Under account services select 'Manage services'
• Select 'Sure Signal'

I hope that helps.

Mike.

[jean_r]

Could you resync my SureSignal box as I have also changed phone and SIM card (same phone number).

SureSignal Serial Number: 40120506536

Thanks,

Jean