Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[julianrangeley]

Many thanks. All working now.
Best regards

[niloc1954]

Hi

Could you resync my SureSignal box as I have also changed phone and SIM card (same phone number).

SureSignal Serial Number: 21197189349

Thanks very much in advance

Colin

[Stephen-76]

Hi there,

I too have recently changed phones and would appreciate it if you could re-sync my SureSIgnal box. I am not able to connect despite deactivating etc.

Serial number is 40121469478.

Many Thanks

Steve

[mdwalkden]

I'm also in the same boat. Sim and phone replaced after being lost. I've reset the vss and phone. I don't have another number to transfer to. Serial number is 4251126572.

Thanks in advance.

[Mark]

@cineriv @niloc1954 @Stephen-76 @mdwalkden

A resync of your Sure Signal device may not resolve this issue.

If you’re handset has been denied access to the Sure Signal device since you’ve changed your SIM, please restart the handset in range of your Sure Signal. If this doesn’t help, please can call us on 191 or 03333 040191 from any UK phone. You can also contact the Live Chat team and we'll be able to perform some live diagnostics for you.

[mdwalkden]

No, it might not, but it appears to have worked for everyone else. As for turning the phone off and on again... Because I haven't already tried that, along with all the other suggestions on the troubleshooting thread? (Edited in accordance to House Rules). Calling 191 is always about as useful as banging my head against a brick wall. I know, because I've wasted hours and hours of my life, speaking to those morons. It never ceases to amaze me just how incompetent Vodafone employees are. When I joined the network in May, you botched my number port up, leaving me uncontactable for 3 weeks. Numerous calls to 191 and visits to a store achieved absolutely nothing. Only publicly complaining on twitter resulted in a solution. It has just taken me another 3 visits to the Vodafone shop and 4 days to get the SIM swap to work, and now you're coming out with asinine suggestions to sort out my sure signal. Vodafone staff are an embarrassment and a disgrace to the industry. I'm seriously considering buying out the remaining 18 months of my contract, so I don't have to deal with nonsense any more. You make my blood boil.

[Rahim]

@mdwalkden Please remove your number from the Sure Signal and re add it through your My Vodafone account.

If your number is the main number on the account, then please deregister your account and register it once more.

Once you've done the above, please follow these steps:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

[NoDosh]

Recently upgrade my Nexus 5 to Marshmallow and got the usual "you appear to have changed your SIM" message.  Since then I've been unable to get a signal from the sure signal in my weekday flat.  The account owner has added,removed, added many times and I've performed the reset procedures noted in this thread for both the SS and handset to no avail.  The other phone linked to this SS continues to get a full signal through the device, so it's clearly an issue with my SIM alone.

SS serial no is 42151584515.  Is there any chance of a reset at VF end to see if we can get reconnected please?  As it stands I have no signal or means for my family to contact while I'm working away.

Humble thanks.

[hamks18psi]

I follow some of your Vodafone staff advice here to de-register my box after I found the new micro SIM (same number) is no longer working with my home's one and only one suresignal box.

However, it would NOT let me add re-register and said
-------------------------------------------------------------------------------------------------------
Sorry – there seems to be a problem. Something went wrong, sorry. Our techs are working hard to get it sorted - so please pop back later. - [1g1]"
-------------------------------------------------------------------------------------------------------

Live Chat does not work, don;'t know why. My serial number of suresignal is 21197009851. My mobile phone number associated it ends with 088 Please help! Thanks!

Stephen

[hamks18psi]

After 10 hours, I tried to re-register after de-registering my suresignal. However, it is still the same error message

Sorry – there seems to be a problem. Something went wrong, sorry. Our techs are working hard to get it sorted - so please pop back later. - [1k1]

Please help...........................Please....................

I am struggling to login online since then because SMS for 2-form factor does not come promptly. It is a nightmare!!

To all other Vodafone SureSignal users, please don't swap SIM card if you don't have to, I regret I did not use the SIM card cutter from Normal size to MicroSIM now.

Stephen