Sure signal stopped working after sim card changed

[aandpwoodley]

Please help,

I have changed my micro sim to a nano sim ready for my iphone 5 delivery today, however since I swapped over the sim card my phone won't connect to the sure signal.

My wifes phones is working fine, please help

[jonw80]

I have Bt infinity running at 60mb. I haven't had any problems for 2 years until I got a new SIM card and phone last Friday. Too big a coincidence I think!!!

[Rahim]

@jonw80 If you've had a new SIM number, it will have a new unique code (femto) registered against it.

You'll need to deregister your Vodafone Sure Signal and register it again after 24 hours to update your device (femto) on our server. 

[justwondering25]

Hi , Since my new Nano sim , my vodafone suresignal box is no longer working with my sim , same phone number .

Please can you re-sync my suresignal box

serial number :-

40114678184

Thank you 

[Rahim]

@justwondering25 Sorry for the delay in getting back to you.

You'll need to de-register your Vodafone Sure Signal temporarily to resolve the issue. 

Please then wait 24 hours before registering your device again via your My Vodafone account. 

[justwondering25]

Hi , Thank you for your advice , I unregistered yesterday and re-registered today , the suresignal box is hooked up and the signal light is not flashing , it looks to be working ......But no 3g signal to my phone , based on the signal my phone has (very weak) it is connecting regular method.

I have also tried a full suresignal reset , using the reset on the back of my v2 suresignal box , unplugged the power , pushed in reset with paper clip then plugged power back in and kept the reset switch held down for 10 seconds , then released.

Nothing has changed hardware wise myside , quite simply just a sim card change to the same number....as my new phone required a nano sim.

Please can you resync my box please.

Or offer further advice.

Thank you .

[spewage]

Hi, please can I get a refresh after a SIM card swap?

The V3 SS has serial number 42142815564

Thanks!

All working with new SIM now - thanks!

[squammy]

I have had a new sim card and my sure signal needs a tweak please.
BSR Femto
Serial number 21228251704
Thanks in advance

[Rahim]

@justwondering25 We've resynced your Vodafone Sure Signal as requested. 

Please allow up to 6 hours before resetting your device. 

Let us know if you're still having trouble. 

@spewage Thank you for letting us know your Vodafone Sure Signal is up and running! 

@squammy I've checked your serial number and can see your Vodafone Sure Signal is showing as deregistered. 

You'll be able to register your device via your My Vodafone account. 

[justwondering25]

Hi Rahim , Thank you , that has made all the difference , my suresignal box is now working once again

[Rahim]

@justwondering25 Fantastic news

Thank you for letting us know!