Sure signal stopped working, red light does not come on

[PVerhaak]

Good morning

My Sure Signal has stopped overnight and the power light does not come on any more. I have tried different sockets in the house to no avail. There are no faults with the electric supply and the pass through socket works fine in all outlets I tried. 

Do you have any suggestions? 

Thanks

Paul  

[Retired-Ian_]

Hi PVerhaak,

Thanks for posting.

Has this been resolved since you posted yesterday?

It might be worth trying a different cable if you can do this.

Can you let me know the serial number of your Sure Signal as well?

Thanks

Ian

[Sanj]

Dear Tech Team,

I am having the same problem with my sure signal version 2 for the last 2 days. Could you please look into it as a matter of urgency. It's really affecting my work as I have very poor signals at home otherwise. I have also tried all sorts of things without any success. Its serial number is: 40120937475

Thanks in anticipation...

[Retired-James]

Hi Guys,

Thanks for your posts.

@ Sanj – Can you confirm if you have any lights showing on your Sure Signal and which lights are showing?

Please can you also try a factory reset to see if this establishes a connection?

@ PVerhaak – I’m glad you’re back up and running.

I’m not sure what caused this as it could have been a problem with the internet connection or event the Sure signal not connecting to the server properly.

If this happens again, a factory reset will normally sort it out.

Reset your Sure Signal:

For versions 1 and 2:

-Hold in the reset button until all lights go solid

-Pull the power lead out with the reset button still pushed in

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

For version 3:

-Locate the button on the base of the box next to the Ethernet ports.

-Press and hold the button for approximately 30 seconds.

-Once the lights come back on, release the button.

The Sure Signal will be back online in around 1 hour.

James

[PVerhaak]

Just came back home and miraculously it switched itself back on. I did not change anything and it had mot been working for more than one day. Any tips for similar failures in the future ?

[Sanj]

Hi James,

Many thanks for your reply. there are no lights on my sure signal V2. I have tried resetting it, also tried plugging it in a different socket but no success. 

Look forward to your help.

[Retired-James]

Hi Sanj,

If you don’t even get a power light showing on the Sure Signal, it means that it's faulty.

If this is less than two years old, you can arrange a free warranty repair.

James