Sure signal stopped working

[purplehorace]

Hello, my sure signal V2 box has stopped working suddenly.

It has been working well for the last 12 months with the odd day off when it seems as though there have been updates.  A simple reset and reboot normally resolves the issue.

I have had the box offline now for 5 days and each day I have performed multiple resets to see if it will come back online.

Can it please be reset at the backend just in case there is an issue causing the problem.

The serial number is 40114646694

The network configuration hasnt changed in the last 12 months and the ISP is BT Infinity.

Thanks

Marc

[Ben_H]

Hi Marc,

Other than maintenance updates being able to go through on the alternative ISP, I'm not sure what else caused have caused it. I'm glad to hear it helped though (albeit unintentionally!). 

The ports we recommend customers to check are 8, 50, 123, 500, 4500.

If you need any help in future, you know where to find us!

Cheers, Ben