Sure signal v1 not working with apple TC

[smy1990]

Hi my Sure Signal  box (Sagem Femto) was registered yesterday at 16:00 and I still have no signal it's connected to an apple Time Capsule which in turn is connected to a BT fibre broadband wall connection.

only showing one green solid power light, tried a couple of hard resets but to no avail 

Been reading the the sure signal may not be compatible with Apple hardware if this is the case its a poor show as I have a "3" signal booster box  attached to the same setup that works a treat

unfortunately if I can't get this to work only option is going to terminate my remaining Vodafone contracts for the family and move them over to "3"as well 

details below if anyone can help

Download Speed 93.56 Mbps

Upload Speed 16.27 Mbps

Packet loss N/A not installing Java 

Ping 58ms

Jitter 13ms 

Grade B*

IP Address 87.113.0.132

IPV6 Address ::ffff:5771:84

 SN 21196944157

1  10.0.1.1 (10.0.1.1)  1.253 ms  0.867 ms  0.663 ms

 2  lo0-central10.ptn-ag02.plus.net (195.166.128.191)  15.926 ms  15.996 ms  15.562 ms

 3  link-b-central10.ptn-gw02.plus.net (212.159.2.134)  16.991 ms  15.758 ms  15.300 ms

 4  xe-1-2-0.ptw-cr02.plus.net (212.159.0.114)  15.663 ms  15.642 ms  15.625 ms

 5  ae2.ptw-cr01.plus.net (195.166.129.4)  34.897 ms

    ae1.pcl-cr02.plus.net (195.166.129.3)  16.087 ms

    ae2.ptw-cr01.plus.net (195.166.129.4)  15.514 ms

 6  ae1.pcl-cr01.plus.net (195.166.129.1)  15.475 ms

    te-4-2.car5.london1.level3.net (217.163.45.249)  38.572 ms

[Montyw · Accepted solution]

Sure Signal works fine with FTTC/Fibre/BT Infinity. I've had mine working fine with FTTC through a Draytek router, until I moved to using an Airport Extreme.

The problem here, as I've discovered, is that the SS (mine is V1) simply won't work with Apple routers. I suspect this is because Apple routers don't support UPnP, but there could be other reasons as well.

In short, the SS (V1 certainly) is a seriously iffy bit of kit, and unless you absolutely satisfy it's requirements to the nth degree, you simply won't get it to work.

The quickest solution to this, if you have an Apple router, is to go and get yourself a cheap, basic, fixed-wire only PPPoE router that supports UPnP and use this for your connection. Connect your Apple router to this, then put your Apple router into bridge mode and just use it for your WiFi (and the switch ports on the back, if required).

[smy1990]

Montyw
Fantastic thanks for the reply was coming to that conclusion after trolling through the forums. Great to have in confirmed I'll give it a go

Many thanks

[smy1990]

Cheers Ian
I guess I'll go with montyw's advice until the contract ends, then switch to 3 network as I know their signal booster works flawlessly with my apple hardware
Many thanks for you reply